Client Svcs Spec – Ops Svcs

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information.

Under direct supervision, the Client Service Specialist receives & assesses requests from all major constituencies: patients, families, physicians, vendors and staff. Analyzes request and provides accurate triage using approved processes. Dispatches critical codes under supervision, provides courteous assistance and support to patients, visitors, internal customers as well as key contacts in a 24 hour by 7 day a week setting.

1)Answer & triage incoming & operator assisted calls

2)Relay messages sent to or received from customers in a timely fashion

3)Paging subscribers for internal and external clients

4)Activates emergency code teams, disaster response team as well as stat pages

5)Flexibility: Accepts, manages, and thrives in a changing environment

6)Gives and accepts feedback, gathers, relays and responds to information with clarity

7)Demonstrates sensitivity and negotiation skills

1)None

1)0-3 years Customer Service or Telephone Operator experience

1)Computer Skills

Education:

GED or HiSET, Non-Graduate (Required)

Certifications:

Compensation

Note:

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$17.98 – $20.68 – $24.12

Equal Employment Opportunity Employer