Client Svcs Spec - Ops Svcs

Client Service Specialist
- Operator Services

Client Service Specialist in Holyoke, MA | Baystate Health Careers

Department:
Operator Services

Location:

361 Whitney Ave, Holyoke, Massachusetts

Job Type: Part-Time

Shift: First

Baystate Health is seeking a Client Service Specialist to join our Department/Team at 361 Whitney Ave in Holyoke, Massachusetts. The Client Service Specialist provides essential communication and customer service support in a 24-hour, 7-day-a-week environment, working with patients, families, physicians, vendors, staff, visitors, and internal customers.

The Client Service Specialist plays an important role in ensuring requests are assessed, triaged, and communicated accurately and efficiently. This position also supports emergency response by activating critical code teams, disaster response teams, and stat pages under supervision.

• Answer and triage incoming and operator-assisted calls using approved processes.
• Assess requests and provide accurate and timely triage and assistance.
• Relay messages received from or sent to customers in a timely manner.
• Provide paging services for internal and external clients.
• Activate emergency code teams, disaster response teams, and stat pages under supervision.
• Provide courteous assistance and support to patients, visitors, staff, and internal customers.
• Communicate and respond to information clearly while giving and accepting feedback.
• Demonstrate flexibility, sensitivity, and negotiation skills while working in a changing environment.

• Job Type: Part-Time
• Shift: First
• Hours:
  
  16 hours per week
• Schedule:
  
  Variable schedule
• Weekend Requirement:
  Includes some weekends
• On-Call Requirement:
  None
• Other Scheduling Requirements:
  Includes some holidays; role supports a 24-hour, 7-day-a-week operation.

• Competitive Pay & Benefits:
  Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training:
  Tuition assistance, CEUs, and professional development opportunities.
• Career Growth:
  Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities:
  Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement:
  Retirement savings and employer match.
• Paid Time Off:
  Generous PTO for eligible employees.

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

None required.

• 0-3 years of customer service or telephone operator experience preferred.
• Computer skills.
• Strong communication and interpersonal skills.
• Ability to effectively triage and relay information.
• Ability to adapt and work effectively in a changing environment.

GED or HiSET, Non-Graduate (Required)

Note:

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum
- Midpoint
- Maximum $17.98 - $20.68 - $24.12

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.