Student Support Coordinator

Starting Date: Immediately

DISTRICT OVERVIEW

Holyoke Public Schools is a PreK-12 public school district serving nearly 4,800 students, of whom 80 percent are Latino/Latina, in 11 schools. We employ nearly 1,300 people who together educate and support a richly diverse community of learners. We are committed to recruiting and retaining top-quality educators who believe all children can and will learn and who strive daily to make school a joyful place of discovery, support, and belonging.

Holyoke Public Schools’ strategic plan, “Moving Forward Together,” builds on the strengths of our past while serving as a call to action to accelerate student learning by thinking differently about how we teach, how we work together, and how we support students’ well‑being.

Many successes contributed to Holyoke’s return to local governance after 10 years in state receivership. These include:

• The highest graduation rate on record of 77.1 percent, an increase of more than 15 points over 10 years
• Meaningful, applied learning opportunities for high school students, including theme‑based academies, career vocational technical education programming, work‑based learning, and advanced coursework
• A comprehensive approach to early literacy that includes strong core instruction and one‑on‑one tutoring, contributing to more students reading at grade level
• A thriving dual language English/Spanish program, where nearly 900 students are on their path to becoming bilingual, biliterate, and bicultural
• More than one‑third of Holyoke teachers identify as people of color, a 19‑point increase over 10 years. Many partnership programs support staff to earn licensure or additional certification.

The Student Support Coordinator plays a critical role in fostering a positive, inclusive, and supportive school culture. This position is responsible for coordinating the day‑to‑day operations of the Student Support Room, responding to behavior and engagement needs across the school, and implementing high‑quality MTSS and restorative practices to ensure every student has the opportunity to be successful academically, socially, and emotionally.

• Oversee the daily functioning of the Student Support Room to ensure a calm, welcoming, and therapeutic environment.
• Provide responsive support to students referred for behavioral, emotional, or engagement concerns, ensuring timely and appropriate follow‑up.
• Develop individualized student support plans to address root causes of behavior and promote growth, safety, and success.

• Implement and support evidence‑based SEL, restorative justice, and self‑regulation curricula; assist in adapting or designing materials as needed.
• Teach and reinforce self‑regulation, coping, and self‑advocacy strategies to identified students.
• Use MTSS‑aligned interventions, including data‑informed decision‑making, progress monitoring, and tiered supports.

• Collaborate closely with administrators, counselors, teachers, and restorative justice staff to ensure consistent and positive behavior expectations across the school.
• Respond to behavior calls with a calm, solutions‑oriented, and student‑centered approach.
• Model and promote respectful communication, relationship‑building, and unconditional positive regard.

• Maintain proactive and supportive communication with parents/guardians to strengthen school–home partnerships.
• Engage families in the development of plans and ongoing communication related to student progress.

• Co‑design, communicate, and implement clear school wide policies, protocols, and behavior support systems.
• Support staff with proactive strategies, restorative approaches, and classroom interventions when appropriate.
• Participate in and help facilitate professional learning aligned to SEL, MTSS, trauma‑informed practices, and restorative responses.

• Continuously monitor program effectiveness using qualitative and quantitative data; adjust supports as needed.
• Supervise…