Family Access & Engagement Coordinator (FAEC)

Family Access & Engagement Coordinator (FAEC)

Holyoke Public Schools HHS DEAN - Holyoke, Massachusetts Open in Google Maps

Job : 5884502
Final date to receive applications: Aug 27, 2026 11:59 PM (Eastern Standard Time)
Posted: Aug 13, 2026 4:00 AM (UTC)

Starting Date: Immediately

The Family Access & Engagement Coordinator will build school and district capacity to expand and deepen relationships with families, develop key community partnerships to enhance family-school relationships, as well as support parent, involvement, voice and leadership development. A key goal of this position will be to support parents in strengthening their efforts at home to support their child's learning and to support school staff in strengthening parent involvement and communications.

The HPS turnaround plan requires the implementation of a cohesive district-wide strategy to rebuild trust and strengthen the relationship with HPS families, including increasing opportunities for parent voice and leadership.

The Family Access & Engagement Coordinators will report to the Director of the Family, Student and Community Engagement Department. They will work in collaboration with school-based leaders (e.g. principals, teachers, culture and climate teams, etc.) and with other FSCE team members (e.g. School Family Promoters, Attendance Officer). Each Family Access & Engagement Coordinator is expected to work with multiple locations – most likely two separate schools – in a flexible schedule, which will require adaptability, resourcefulness and excellent organizational, communication, and teamwork skills.

As this position is a highly visible position serving the school community and interfacing with families and outside agencies, knowledge of general school office or professional office environment is required. This position requires an appreciation, consistent practice, and understanding of customer service, time management, positive inter-personal relationships, and multi-tasking in a service-oriented environment.

Responsibilities

• Identify and implement capacity-building strategies to support teachers, school leaders, and other school staff to expand or strengthen family engagement efforts and mechanisms to enhance parent voice, leadership and feedback
• Support teachers and other school staff to understand family and community context and resource
• Design, support, lead or coordinate periodic school-based and district-wide family activities (educational, fun nights, cultural celebrations, community outreach, etc.), in collaboration with school and district leaders and staff. Integrate HELI  On Track for Literacy  indicators in family activities whenever possible.
• Support school communications with families (including translation and interpretation of parent communications, excluding IEPs) as well as family involvement in school activities
• Conduct home visits, as required to support specific cases, and coordinate and support home visits by teachers and school leaders
• Implement focused efforts to establish strong connections between schools and Pre-K and Kindergarten families
• Manage and support parent volunteers to address school needs and initiatives and develop their leadership skills
• Lead educational workshops and coaching for parents and volunteers on different subjects, particularly around early literacy, educational policy and regulations, special education, ELL, parent leadership, etc.
• Assist designated groups of families in need of special support, through light case management, referrals and liaison work with community agencies, particularly for Pre-K and Kindergarten families
• Work collaboratively with school PTOs
• Assist in the implementation of the attendance policy and communicating with families regarding attendance and punctuality issues
• Implement and strengthen a robust system for regular communications with families, particularly related to navigating the school system, district policies and procedures, events, and opportunities for parent involvement
• Maintain updated HPS resource and information sites as part of the district-wide family resource information system
• Participation as needed in Student…