NavigateApplication Administrator Job Holyoke area,Massachusetts USA,IT/Tech

Position: Navigate360 Application Administrator

Overview

Reporting to the Dean of Student Experience, the Navigate
360 Application Administrator serves as the lead manager and technical expert for the Navigate
360 platform, ensuring its effective, secure, and innovative use to support new student onboarding, successful course completion, retention and graduation. This position oversees system administration, user support, data integrity, training, and process improvement, while partnering with IT and campus stakeholders to coordinate integrations, troubleshooting, upgrades, and reporting. The Application Administrator provides guidance to faculty, staff, and advisors in leveraging Navigate
360 for case management, communication campaigns, and targeted interventions, while also driving campus-wide strategies that align with institutional goals for student success. Through collaboration, training, and proactive promotion of best practices, the role ensures Navigate
360 is a central, effective tool in advancing the college’s strategic plan objectives.

Responsibilities

Serve as the primary Navigate
360 Application Administrator: manage and coordinate the campus-wide use and continual process improvement of Navigate
360; provide technical support and expertise as lead of the Navigate
360 Application Administration team to Navigate
360 users across the college; ensure the secure and appropriate use of Navigate
360 data; record and maintain appropriate user access permissions; keep users informed of changes and new features; verify and update Navigate
360 data standards, documentation, and Google site; collaborate with campus stakeholders in developing and delivering training throughout the year for the use of Navigate
360 in onboarding, success, and retention of students.

Partner with the information technology enterprise applications team to support technical troubleshooting, integration with existing systems and services, support for upgrades, and data migrations; serve as the point person with EAB for the submission and tracking of support tickets.

Provide ongoing end-user support; answer technical questions, provide department-specific use case guidance and configurations within the platform, and schedule workshops and trainings on features and updates.

Coordinate with stakeholders to support the technical assignment of workload and case management across functions related to new student admissions, onboarding, advising, success, and retention.

Initiate projects, develop plans, timeline of assessment, and coordinate communication among the stakeholders including advisors, faculty, staff, and students.

Gather feedback/input from campus partners to develop a plan of action for system feature implementation.

Maintain knowledge of Navigate
360 platform functions, tools, and reporting capabilities, and use the tools in Navigate
360 to provide reports and data to inform student success strategies. Participate in various committees to establish policies for the usage of Navigate
360 and to coordinate institutional strategies and processes in support of student success; actively participate in EAB-led support webinars, bi-weekly support calls, community boards, and idea portal submissions.

Support users in the development of care unit and location-specific communication campaigns and regularly assess intervention strategies with different features to support student success and departmental strategic plans.

Consult with departments and functional units in the development of student support initiatives and opportunities to provide greater coordination of targeted interventions in support of student success across campus.

Support departments in developing their own training processes for the use of Navigate
360.

Proactively promote strategies to better serve students and improve student outcomes; coordinate with enrollment and student support leaders to support the technical implementation of workflows; assess the effectiveness of strategies.

Coordinate with the offices of Institutional Effectiveness and Strategic Analytics, Information Technology, and Enrollment Management to validate and improve institutional data and reporting in support of retention and student success;…


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