NavigateApplication Administrator

About Holyoke Community College Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success.

These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission
:
Educate. Inspire. Connect.
Values: Kindness, Inclusion, Trust, Innovation & Collaboration

• Serve as the primary Navigate
  360 Application Administrator: manage and coordinate the campus-wide use and continual process improvement of Navigate
  360; provides technical support and expertise as lead of the Navigate
  360 Application Administration team to Navigate
  360 users across the college; ensure the secure and appropriate use of Navigate
  360 data; record and maintain appropriate user access permissions; keep users informed of changes and new features; verify and update Navigate
  360 data standards, documentation, and google site; collaborate with campus stakeholders in developing and delivering training throughout the year for the use of Navigate
  360 in onboarding, success, and retention of students.
• Partner with the information technology enterprise applications team to support technical troubleshooting, integration with existing systems and services, support for upgrades, and data migrations; serve as the point person with EAB for the submission and tracking of support tickets.
• Provide ongoing end-user support; answer technical questions, provide department-specific use case guidance and configurations within the platform, and schedule workshops and trainings on features and updates.
• Coordinates with stakeholders to support the technical assignment of workload and case management across functions related to new student admissions, onboarding, advising, success, and retention.
• Initiate projects, develop plans, timeline of assessment, and coordinate communication among the stakeholders including advisors, faculty, staff, and students.
• Gather feedback/input from campus partners to develop a plan of action for system feature implementation.
• Maintain knowledge of Navigate
  360 platform functions, tools, and reporting capabilities, and use the tools in Navigate
  360 to provide reports and data to inform student success strategies. Participate in various committees to establish policies for the usage of Navigate
  360 and to coordinate institutional strategies and processes in support of student success; actively participate in EAB-led support webinars, bi-weekly support calls, community boards, and idea portal submissions.
• Support users in the development of care unit and location-specific communication campaigns and regularly assess intervention strategies with different features to support student success and departmental strategic plans.
• Consult with departments and functional units in the development of student support initiatives and opportunities to provide greater coordination of targeted interventions in support of student success across campus.
• Support departments in developing their own training processes for the use of Navigate
  360.
• Proactively promote strategies to better serve students and improve student outcomes; coordinate with enrollment and student support leaders to support the technical implementation of workflows; assess the effectiveness of strategies.
• Coordinate with the offices of Institutional Effectiveness and Strategic Analytics, Information Technology, and Enrollment Management to validate and improve institutional data and reporting in support of retention and student success; makes data-driven decisions to ensure the College’s Strategic Plan goals and benchmarks are met.
• Other duties as assigned.

• Bachelor’s Degree;
• Three (3) years coordination/project…