Technology Assistance Specialist

Technology Assistance Specialist 2

Full‑Time;
Holyoke, MA, US. 40 hours per week, Monday‑Friday 8:30 am‑4:30 pm with flexibility.

Salary Range: $24.76 per hour. Sign‑On Bonus: $250 at completion of the first week of training and $250 after successful completion of the first 90 days.

• Associate’s Degree in Computer Science, Technology, or a related field, or a relevant certification plus one year of professional or personal experience.
• Working knowledge of Virtual Reality (VR) headsets, iPads, internet, and Wi‑Fi.
• Proficiency in the installation, troubleshooting, training, and implementation of technology systems.
• Strong understanding of VR software applications.

• Prepare, set up, and update hardware and software for classroom and lab use.
• Troubleshoot and resolve issues with hardware, software, internet connectivity, and Wi‑Fi systems.
• Collaborate with Employment Specialists to meet program needs.
• Travel to various sites for meetings, training, and conferences as required.
• Facilitate lessons with clear objectives and document outcomes for participants.
• Maintain records of equipment location, distribution, and maintenance in agency logs.
• Understand and apply Key Performance Indicators (KPIs) to evaluate and document program outcomes.

• Excellent problem‑solving and communication skills.
• Ability to manage multiple tasks efficiently and prioritize effectively.
• Valid driver’s license and access to reliable transportation.
• Commitment to working in alignment with Viability’s mission, vision, and values.

• Health, Dental & Vision insurance plans.
• Dependent Care Flexible Spending Account.
• Flexible Spending & Health Savings Account.
• Pet‑Plan discount program offered through Fetch.
• Company‑paid Long‑Term Disability insurance.
• Company‑paid Short‑Term Disability insurance (NY & OK employees only).
• Company‑paid Life & AD&D insurance.
• Employer‑matched 403(b) contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off and 11 paid holidays per year.
• Access to training and professional development resources through an online learning platform.
• Referral incentive bonus for each successfully hired candidate referred.
• Employee Assistance Program providing confidential assistance for life challenges.
• Work‑life balance support.