Office Support Engineer

Court Square Group Inc. is seeking an Office 365 Support Engineer to provide onsite support for clients located in the Boston, MA area as well as remotely engaged in Managed Service day-to-day operations.

• Provide overall Office 365 security expertise including strong knowledge of Azure Active Directory, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security)
• Stay current of all things Office 365, including changes & updates, roadmap & releases, and third‑party solutions
• Migration of SMB customers to Microsoft Office 365
• Analyzing and providing feedback on the deployment process and technology improvements
• Provide technical support directly to customers with Intune (Conditional Access Mobile Device Management, One Drive for Business and Office 365 tenancy)
• Being responsive to customer needs, which may sometimes require outside‑of normal business hours or on‑call rotation

• Work effectively and relate well with others including superiors, colleagues, and individuals inside and outside of the company. The employee should exhibit a professional manner in dealing with others and work to maintain constructive working relationships.

• Bachelor’s Degree in Computer Science or similar work experience
• 5+ years of customer support experience and 2+ years’ experience specific to deploying or supporting Microsoft Office 365 users
• Strong technical background, experience with, and understanding of, mail transport fundamentals (POP/IMAP/SMTP), as well as networking fundamentals. Includes, but not limited to: knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection
• Experience with configuring mail clients (Outlook or other)
• High attention to detail with the ability to understand complex workflow systems
• IT administrative working knowledge in:
  Office 365, Active Directory, Operating Systems, Networking, Personal Computing Devices
• Office 365 certification
• Data Loss Prevention, Archiving, eDiscovery, and Compliance is a plus
• MCSE Communication preferred
• Experience in Microsoft O365, Exchange, Lync and SharePoint certifications is considered
• Microsoft and ITIL Certifications a plus.

• Life Sciences Industry experience
• Exceptional ability to lead whiteboard sessions presenting technology solutions and business processes to our customers
• Strong consultative, solutions architectural and organizational skills
• Ability to multi‑task and work solo within a team environment
• The ability to build scripting and automation tools

Job Type: Full‑time

• Active Directory: 1 year (Required)
• Microsoft Outlook: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Azure: 1 year (Preferred)

• MCSE (Preferred)

Work Location:

On the road