Apple Fleet Manager

Job Title: Apple Fleet Manager

Reports To: Director of Technology

DISTRICT OVERVIEW

Holyoke Public Schools is a PreK-12 public school district serving nearly 4,800 students, of whom 80 percent are Latino/Latina, in 11 schools. We employ nearly 1,300 people who together educate and support a richly diverse community of learners. We are committed to recruiting and retaining top-quality educators who believe all children can and will learn and who strive daily to make school a joyful place of discovery, support, and belonging.

Holyoke Public Schools' strategic plan, "Moving Forward Together," builds on the strengths of our past while serving as a call to action to accelerate student learning by thinking differently about how we teach, how we work together, and how we support students' well-being. Many successes contributed to Holyoke's return to local governance after 10 years in state receivership. These include:

• The highest graduation rate on record of 77.1 percent, an increase of more than 15points over 10 years
• Meaningful, applied learning opportunities for high school students, including theme based academies, career vocational technical education programming, work-based learning, and advanced coursework
• A comprehensive approach to early literacy that includes strong core instruction and one-on-one tutoring, contributing to more students reading at grade level
• A thriving dual language English/Spanish program, where nearly 900 students are on their path to becoming bilingual, biliterate, and bicultural
• More than one-third of Holyoke teachers identify as people of color, a 19-point increase over 10 years. Many partnership programs support staff to earn licensure or additional certification.

Please visit the Holyoke Public Schools website to learn more accomplishments, and our commitment to equity.

Position Summary:The Apple Fleet Manager is responsible for the administration, management, and support of all Apple devices (iPads, Mac Books, and other Apple hardware) within the district's K-12 environment. This position leverages Mosyle MDM (Mobile Device Management) to ensure secure, efficient, and scalable deployment, configuration, and ongoing support of Apple technology. The Apple Fleet Manager plays a critical role in supporting teaching and learning by ensuring Apple devices are reliable, compliant, and aligned with district policies.

Key Responsibilities:

• Administer and manage the district's Apple ecosystem using Mosyle MDM.
• Oversee the enrollment, deployment, and lifecycle management of iPads, Mac Books, and other Apple devices.
• Develop, implement, and maintain device policies, configurations, restrictions, and compliance standards.
• Manage application deployment and licensing for instructional and administrative use.
• Coordinate iOS/macOS updates, security patches, and feature rollouts to minimize classroom disruption.
• Collaborate with instructional technology staff to align device configurations with curriculum and classroom needs.
• Document processes, configurations, SOPs, and knowledge base articles for consistent operations and staff training.
• Provide Tier 2 / Tier 3 technical support for Apple devices and escalate complex issues when needed.
• Monitor device performance, utilization, and compliance via Mosyle reporting and analytics.
• Conduct periodic audits to ensure devices are properly managed, secured, and accounted for.
• Train school-based staff and technicians on Apple/Mosyle workflows and best practices.
• Stay current on Apple EDU programs, Mosyle features, and K-12 technology trends.

During slower periods, this position will be expected to support Technology Team projects and day-to-day activities with responsibilities as assigned.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
• Proven experience managing Apple devices in an enterprise or educational environment.
• Hands-on experience with Mosyle or Jamf Pro.
• Strong knowledge of iOS, iPad OS, and mac OS configuration and administration.
• Familiarity with Google Workspace for Education and Microsoft 365 integration with Apple devices.
• Excellent problem-solving skills and ability to manage multiple priorities.
• Strong written and verbal communication skills, with the ability to document procedures clearly.
• Customer-service orientation with a collaborative mindset.

Preferred Qualifications:

• Apple Certified Support Professional (ACSP), Apple Certified IT Professional, or equivalent certifications preferred
• Experience in a K-12 school district environment.
• Experience providing training or professional development for technical staff.

Work Environment:

• Full-time, 12-month position.
• District-wide support role requiring occasional travel to schools.
• May require evening or weekend work during major deployments or system upgrades.