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IT Support Specialist - Manufacturing & Retail Operations
Job in
Holyoke, Hampden County, Massachusetts, 01040, USA
Listed on 2026-06-05
Listing for:
Framebridge, Inc.
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Holyoke, MA, USAtime type:
Full time posted on:
Posted Yesterday job requisition :
JR255888
** Job Title
** IT Support Specialist - Manufacturing & Retail Operations
** Job Description**#
**** About the Role
****** At Framebridge, we’re reinventing how people frame and display the moments that matter. Behind every custom frame is a network of manufacturing technology — CNCs, wide-format printers, engravers and more — that has to run smoothly so our customers get a seamless experience. That’s where you come in.
**** We’re looking for a hands-on IT Support Specialist – Manufacturing Operations to keep our plant technology humming across multiple locations. You’ll be the go-to person when a CNC won’t connect, a barcode scanner stops scanning, or a new plant needs to come online. If you love solving problems in fast-paced environments and want your work to have visible, immediate impact, we’d love to hear from you.**#
**** What You’ll Do****##
**** Manufacturing IT Support****
* ** Provide day-to-day technical support to plant staff across multiple sites — remotely and on-site as needed.**
* ** Troubleshoot and resolve issues across plant hardware and software, including Patriot, Gunnar, and Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.**
* ** Monitor plant network connectivity, Wi-Fi access, and VoIP systems to minimize downtime, and coordinate with vendors when outages or repairs are needed.**
* ** Manage and scale our Mobile Device Management (MDM) system for secure, efficient device deployment, patching, and lifecycle management.**
* ** Log, prioritize, and resolve tickets in our ticketing system, documenting solutions in a shared knowledge base to improve consistency over time.**
* ** Train plant employees on basic troubleshooting, Point of Sale (POS) procedures, and tech policies.**
* ** Lead and contribute to IT projects: hardware refreshes, software rollouts, security upgrades, and process automation initiatives.**##
**** New Plant Openings****
* ** Set up and configure IT equipment and infrastructure for plant openings, relocations, and renovations.**
* ** Coordinate with external vendors for hardware procurement, installation, and managed services.**##
**** Cross-Functional Support****
* ** Back up the Retail Operations IT team during high-volume periods and special projects.**
* ** Support Corporate IT with equipment ordering, configuration, and software access provisioning as needed.**#
**** In Your First 90 Days****
* ** Visit each plant location and build relationships with the operations teams you’ll support.**
* ** Audit current plant IT infrastructure and identify the top three opportunities to reduce downtime.**
* ** Establish a baseline ticket response SLA and begin tracking against it.**
* ** Take ownership of at least one in-flight IT project and drive it to completion.**#
**** What You Bring****##
**** Required****
* ** 3+ years of IT support experience in a multi-site environment (manufacturing, retail, or similar).**
* ** Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).**
* ** Hands-on experience with ticketing systems and remote support tools.**
* ** Strong interpersonal and communication skills — comfortable working directly with non-technical teammates.**
* ** Ability to prioritize, multitask, and travel between plant locations as needed.**
* ** Associate or Bachelor’s degree in IT, Computer Science, or a related field — or equivalent hands-on experience.**##
**** Nice to Have****
* ** Experience supporting manufacturing equipment (CNCs, wide-format printers, engravers, or similar industrial machinery).**
* ** Familiarity with Shopify POS or similar retail systems.**
* ** Experience with MDM platforms such as Kandji, Jamf, or Intune.**
* ** Working knowledge of Cisco Meraki networking solutions.**
* ** Experience administering Google Workspace via Google Admin.**
* ** Familiarity with Fresh Service, Team Viewer, or comparable support tools.
***** Framebridge is an Equal Opportunity Employer. We…
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