Student Success Platform Manager - EAB Navigate360

About Holyoke Community College:

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success.

These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission: Educate. Inspire. Connect.

Values: Kindness, Inclusion, Trust, Innovation & Collaboration

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

The Student Success Platform Manager provides guidance to faculty, staff, and advisors in leveraging EAB’s Navigate
360 for case management, communication campaigns, and targeted interventions, while also driving campus-wide strategies that align with institutional goals for student success. Through collaboration, training, and proactive promotion of best practices, the role ensures EAB’s Navigate
360 is a central, effective tool in advancing the college’s strategic plan objectives.

• Serve as the primary Application Manager for HCC: manages and coordinates the campus-wide use and continual process improvement of EAB’s Navigate
  360; provides technical support and expertise as lead Application manager for EAB’s Navigate
  360 users across the college; ensure the secure and appropriate use of EAB’s Navigate
  360 data; record and maintain appropriate user access permissions; keep users informed of changes and new features; verify and update EAB’s Navigate
  360 data standards, documentation, and google site; collaborate with campus stakeholders in developing and delivering training throughout the year for the use of EAB’s Navigate
  360 in onboarding, success, and retention of students.
• Partner with the information technology enterprise applications team to support technical troubleshooting, testing with existing systems and services, and support for upgrades; serve as the point person with EAB for the submission and tracking of support tickets.
• Provide ongoing end-user support; answer technical questions, provide department-specific use case guidance and configurations within the platform, and schedule workshops and trainings on features and updates. Partner with departments to integrate EAB Navigate
  360 into strategic plans and lead conversations around assessment, implementation, and continuous improvement of EAB Navigate
  360-supported initiatives.
• Coordinates with stakeholders to support the technical assignment of workload and case management across functions related to student onboarding, advising, success, and retention.
• Initiate projects, develop plans, timeline of assessment, and coordinate communication among the stakeholders including advisors, faculty, staff, and students.
• Gather feedback/input from campus partners to develop a plan of action for system feature implementation.
• Maintain knowledge of EAB’s Navigate
  360 platform functions, tools, and reporting capabilities, and use the tools in EAB’s Navigate
  360 to provide reports and data to inform student success strategies. Participate in various committees to establish policies for the usage of EAB’s Navigate
  360 and to coordinate institutional strategies and processes in support of student success; actively participate in EAB-led support webinars, bi-weekly support calls, community boards, and idea portal submissions.
• Support users in the development of care unit and location-specific communication campaigns and regularly assess intervention strategies with different features to support student success and departmental strategic plans.
• Consult with departments and functional units in the development of student support initiatives and opportunities to provide greater coordination of targeted…