Manager, HR Technology, Operations and Analytics

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.

The Manager, HR Tech, Ops & Analytics is a strategic leader responsible for advancing the organization’s HR technology, workforce administration, operational effectiveness, and people analytics capabilities. This role will lead the selection, implementation and optimization of the organization’s Human Capital Management (HCM) platform while developing and executing a cohesive HR technology strategy that enables business priorities, improves employee experience and strengthens governance.

Build and execute a modern HR data and analytics strategy that identifies key workforce insights and provides actionable data for quality decisions.

Partner with Finance, IT, Legal and HR stakeholders to identify opportunities to improve data quality and governance, streamline HR operations, reduce administrative work, and enhance the employee and manager experience through better workflows, automation, and technology.

• A stable, mission-driven workplace where your impact truly matters
• A highly engaged work environment that values inclusion, collaboration, and employee safety and wellbeing
• Competitive compensation with a base salary + performance bonus
• Robust benefits package, including:
  • Enhanced 401(k) and financial planning support
  • Tuition reimbursement and professional development
  • Wellness programs, including an onsite gym
  • Flexible work hours
  • Employee Business Networks

• Free coffee at our onsite café
• Hybrid work environment (3 days/week onsite)
• Distance-based relocation assistance available

• Develop and drive a multi-year HR technology strategy and roadmap aligned with business and people priorities.
• Manage the HR technology portfolio, including project governance, resources, risks, change management, and delivery accountability.
• Lead the selection, implementation, deployment, and ongoing optimization of the organization’s HCM platform.
• Partner with Finance, IT and Legal to establish governance, architecture, integrations, security, access, and data standards.
• Oversee core HCM, data requests, knowledge, analytics, and employee-facing platforms to improve efficiency and user experience.
• Manage relationships with HCM and other HR technology vendors and partners.
• Stay current on emerging HR technology, automation, AI, analytics, and workforce administration practices and assess their applicability to the organization.

• Analyze HR workflows and stakeholder needs to identify opportunities for process redesign, automation, and service improvement.
• Identify, prioritize, and implement AI agents and automation across HR services while ensuring ethical use, security, privacy, and human oversight.
• Establish service metrics and use data, employee feedback, and continuous improvement practices to increase adoption, efficiency, and service quality.
• Partner with HR, IT, business leaders, and service providers to translate complex needs into scalable, user-centered technology solutions.

• Develop and execute a comprehensive HR data and analytics strategy that enables evidence-based workforce decision-making.
• Evolve HR reporting from transactional reporting to predictive, strategic, and decision-support analytics.
• Define key HR metrics, including ownership, data sources, calculation methodologies, and reporting frequency.
• Build team capabilities and establish clear role, performance, and development…