Assistant Branch Manager

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Retail Employee Holyoke, MA, US

11 days ago Requisition

Salary Range: $26.00 To $29.50 Annually

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

• Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention.
• Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position within the market place.
• Promote collaboration and communication with all other departments to achieve customer and employee satisfaction.
• Project a positive tone of appreciation for the contributions of other departments’ team members.
• Participate in community networking opportunities and may occasionally visit potential and existing business clients to foster new relationships or deepen existing relationships.

• Interview and take applications for all consumer and home equity loans/lines (where applicable). May close consumer and home equity loans/lines.
• Refer mortgages and refinances to branch’s Mortgage Originator, but may also assist customers in entering online mortgage applications in absence of Mortgage Originator.
• Maintain a strong knowledge of our consumer and home equity products (where applicable), regulations, and processes.

• Participate in the hiring process.
• Assist in coaching the entire branch team.
• Work with the Branch Manager to maintain open lines of communication with the branch team and ensure timely communication of pertinent information.
• Be innovative and offer new ideas on current processes/routines.
• Consistently meet/exceed individual, branch, and Bank goals.
• Provide ongoing input and recommendations in support of employee performance management.
• Assist with annual performance evaluations.
• Foster a positive work environment by valuing individuals and their contributions.
• Act as a role model for all the staff and provide mentorship to the team to help them achieve their career goals.
• Make recommendations to reward and recognize performance of team members using established programs and sources.
• Participate in and encourage team involvement in community involvement efforts.
• Maintain a comprehensive understanding of the Bank’s mission statement and core values across your team.
• Understand the goals and strategies of other departments at the Bank and ensure that the team shares this knowledge.
• Support Bank initiatives both internally and externally to promote a positive Bank image and assist with the growth of the Bank.
• Support and encourage the necessary training to advance individual development.
• Maintain a professional image and ensure standards are met for professional presentation by all branch staff.
• Schedule staff effectively and manage overtime.

• Ensure compliance with the Federal and State laws as well as the Bank’s policies and procedures.
• Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
• Oversee branch security detailed in the HFG security manual and ensure branch staff compliance.
• Ensure completion of all required training by entire branch team.
• Assist in managing branch risk.
• Ensure procedures relative to overdraft authority levels, fee waivers and rebates are adhered to.
• Ensure that BSA procedures are being properly followed by all tellers.
• Ability to work in a constant state of alertness and in a safe manner.

The Bank encourages participation in a community development service within the Bank’s assessment area. Community development encompasses affordable housing and community services that target low…