Senior Care Options Supervisor

Job description:

Senior Care Options Supervisor

Salary:$53,000 – $57,000 per year
Job Type:Full-time

Schedule:

Monday–Friday, 8:00 AM–4:00 PM or 9:00 AM–5:00 PM (Typically new hires start with 9a-5p schedule)

Work Location:

Hybrid (up to 1 remote day per week after successful completion of the 6-month introductory period)

Lead a Team That Makes a Difference in the Lives of Older Adults

Access Care Partners is seeking an experienced, compassionate, and motivated

Senior Care Options (SCO) Supervisor to lead our team of Geriatric Support Service Coordinators (GSSCs). This leadership role is ideal for someone who is passionate about serving older adults, mentoring staff, and ensuring the delivery of high-quality, person-centered care.

As the SCO Supervisor, you will play a vital role in supporting care coordination services that help elders remain safe, healthy, and independent in their communities. You’ll work closely with interdisciplinary teams, healthcare providers, community partners, and agency leadership to ensure excellent outcomes for program participants.

• Recruit, train, supervise, and support a team of Geriatric Support Service Coordinators (GSSCs) and Care Managers.
• Provide coaching, performance management, and guidance on SCO policies, regulations, and best practices.
• Review participant records, service plans, and documentation to ensure quality, compliance, and cost-effective service delivery.
• Assist the SCO Director with program implementation, policy updates, and continuous quality improvement initiatives.
• Support staff with complex cases, including occasional home visits, and provide backup coverage as needed.
• Collaborate with interdisciplinary teams, healthcare providers, and community partners to develop person-centered care plans.
• Monitor program performance and maintain accurate reporting and communication with leadership.
• Build and maintain strong relationships with providers, primary care teams, and community organizations.

• 6–8 years of experience in aging services, care management, case management, healthcare, human services, or a related field.
• Bachelor’s degree in Human Services, Social Work, Healthcare Administration, or a related field.
• Strong leadership, coaching, and team development skills.
• Excellent verbal and written communication abilities.
• Strong organizational, problem-solving, and time-management skills.
• Ability to work independently while managing multiple priorities.
• Proficiency with Google Workspace and Microsoft Office applications.
• Ability to learn and navigate multiple databases and software platforms.
• Valid driver’s license and reliable vehicle available during working hours.

• Passion for serving older adults and supporting their independence.
• Strong attention to detail and commitment to quality.
• Ability to adapt in a fast-paced and changing environment.
• Professional judgment, initiative, and self-direction.
• Ability to build positive relationships with staff, participants, providers, and community partners.
• Commitment to Access Care Partners’ mission and values.

• Competitive salary of $53,000–$57,000 annually
• Consistent weekday schedule withno weekends
• Flexible schedule option:8 AM–4 PM or 9 AM–5 PM
• Hybrid work opportunity withup to one remote day per weekafter successful completion of the introductory period
• Meaningful, mission-driven work serving older adults in our community
• Supportive leadership and collaborative team environment
• Opportunity to mentor staff and make a lasting impact on quality of care

Employment is contingent upon successful completion of required background screenings, including:

• CORI
• SORI
• SAM/GSA
• Mass Health Exclusion List
• OIG checks

If you’re an experienced leader who is passionate about elder services and ready to help shape a high-performing care coordination team, we’d love to hear from you.

Access Care Partners is an equal opportunity employer. We believe diverse voices strengthen our work—and we welcome yours.