Custo Art Intake Technician

Job Title

Custom Art Intake Technician

Location:

Holyoke, MA

Shift: 8am-4:30pm

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores.. We operate multiple manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. We are a growing consumer based business operating online and in retail stores.

We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately

Art Reception & Inspection

• Receive customer art arriving via retail shuttle and UPS packages
• Open and unpack flat mail, tube mail, and other packaging formats - never discarding any package contents
• Verify all physical items against the customer's work order
• Photograph all artwork using the intake tool camera, ensuring the entire piece is visible
• Visually inspect art and note condition upon arrival
• Immediately notify a supervisor if art is missing or damaged, or does not match the order

Dispositioning & System Entry

• Use the Art Intake tool to log and process each work order
• Accurately complete the Dispositioning Form, including: art framing type, size group, wall location, ship-by date, and any matching set requirements
• Verify the production category based on the work order and art inspection
• Place artwork on the Disposition Wall for scheduling into production cells

Art Handling & Packaging

• Maintain one-piece flow - process one work order at a time to prevent swaps
• Package art into the appropriate sleeve or bin size; secure with clips
• Follow proper storage procedures for canvas, tubes, 3D objects, and oversized pieces
• Ensure the RFID Traveler accompanies each retail order throughout the process

• No prior experience required - full training provided
• Strong attention to detail and ability to follow multi-step processes consistently
• Ability to handle physical objects carefully and safely throughout a shift
• Basic comfort with computers and web-based tools
• Clear communicator - able to flag issues promptly to supervisors
• Reliable, punctual, and team-oriented

This role requires the ability to perform the following physical tasks on a regular basis:
Standing/walking 8 plus hours a day. Lifting 10 - 40 pounds.

Safety glasses required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance
• And more!

The base is $20/hr- plus potential performance bonuses. Final compensation depends on experience, qualifications, and location. Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be…