Sales Associate

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident and effortless style. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. Customers can experience our brands in over 400 Express retail, Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in‑store shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to ensure safety of associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing the customers’ wait time.
• Positively resolve customer service‑related issues and determine resolution or escalate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or equivalent.
• Years of experience: 0-2 relevant job experience – minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part‑time associates may receive individual insurance coverage and other benefits.

$15.00 – $20.15 per hour

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas. PHOENIX is an equal‑opportunity employer and does not discriminate on any protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.