Receptionist; Per Diem

Position Overview

This is a per diem position. Weekends and 2nd shift coverage needed. Providence Place at Ingleside is an exceptional 55-plus active adult independent living community and retirement community located on a scenic hilltop in Holyoke, Massachusetts. We work diligently to enhance the senior independent living experience and offer a variety of programs for our residents to maintain an active lifestyle. Performs various functions of a secretarial nature including answering and routing phone calls, sorting incoming staff/resident mail, typing and copying reports.

Exhibits politeness and courtesy towards visitors, cooperates with staff, and keeps confidential all matters relating to the facility.

Part time

Per diem position. Weekends and 2nd shift coverage needed.

• Answers all incoming phone calls by the third ring clearly and concisely identifying the facility, routes calls to the proper person, pages appropriately, or takes messages.
• Ensures customer satisfaction by greeting and directing visitors in a polite, helpful manner, demonstrating respect and regard for all residents, families, and co‑workers to maintain a professional, responsive, and courteous environment.
• Sorts and directs mail and deliveries in a timely fashion to the proper person or department, performing various secretarial duties.
• Maintains complete confidentiality regarding resident and facility business.
• Maintains a high standard of employee conduct in accordance with Federal, State, Local, and THSC standards.
• Follows all safety, security, infection control, and hazardous materials policies and procedures; performs all tasks to ensure resident and personal safety and protect co‑worker and facility property.
• Follows emergency protocols as the first responder to safety, resident, or building events as first line staff or first contact.

• Must be able to read, write, and converse in English; demonstrate ease with multitask assignments. Requires a high school diploma or equivalency, sufficient maturity, social, and computer skills, and a current, valid driver’s license.
• Attends all mandatory SPHS yearly in‑services on resident rights, safety, right to know, and blood borne pathogens per DPH regulations. Attends CSR in‑services quarterly and other training as needed.

• Requires moderate physical effort and mobility on a regular basis, including continuous sitting with frequent standing, walking, bending, stooping, reaching, lifting, pushing, and pulling.
• Hours may vary due to weekend and holiday scheduling, and some stress may arise from deadline demands.

• Reports to Business Office Clerk.
• May assist in departmental training with new procedures and policies.
• Has no other responsibility for supervising the work of other employees.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.