Case Manager | Pittsfield

Job Category

Operations
-Community Service

CASEM
003006

October 2, 2025

Full-Time

On-site

CSA Holyoke
80 Commercial Street
Holyoke, MA 01040, USA

Case Manager

Pittsfield

Bilingual Candidates Encouraged to Apply

EOE M/F/D/V

Union/Non-Union

$48,000 - $52,000

• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

• Culturally Diverse population
• Clinical Licensing Support

The clinical goal of this program is to provide youth under 21 and their parents/caregivers with the intensive short‑term treatment needed to maintain the youth at home safely and to (re) connect them to ongoing outpatient and/or community‑based services. The FIT service includes Intensive Family Therapy that may involve working with the entire family (or a subset of the family) to implement focused, structural, strategic, behavioral techniques or evidence‑based interventions to enhance problem‑solving, limit‑setting, risk management/safety planning, communication, and skill‑building to strengthen the family and to advance therapeutic goals to improve ineffective patterns of interaction.

• Working under the supervision of a clinician to support the implementation of a treatment plan to assist the youth and the family in achieving the goals of the plan.
• Will teach the youth to understand, direct, interpret, manage, and control feelings and emotional responses to situations and to assist the family to address the youth's emotional and mental health needs.
• Phone contact and consultation are provided as part of the intervention.
• Review/development of a risk management/safety plan in collaboration with the youth and parent/caregiver.
• Provides or secures support and crisis/emergency services for the youth/family through face‑to‑face contact, phone contact or by text.
• The FIT Counselor must inform the Provider Agency of all emergencies or critical incidents.
• Collaborates with agencies involved to meet the youth and the family’s needs, contacting key people by telephone frequently and inviting them to Care Planning Team meetings.
• Requirement to keep current on all Agency, Government and Funding trainings and health requirements (OSHA, Sexual Harassment, etc).
• Completes all necessary paperwork in a strength‑based manner per Agency requirements, including court letters, change of placement forms, referrals, ICP, progress notes, evaluation instruments, consent forms, etc.
• Completes timesheets, mileage forms, etc. and submits them accurately and timely.

• Must have a Bachelor’s degree in a human service field (including but not restricted to counseling, family therapy, social work, psychology, etc.) from an accredited college/university.
• Must have experience in family therapy and working with youth and families.
• Experience navigating any of the child/family‑serving systems and advocating for family members who are involved in the behavioral health system.
• Demonstrated ability to be innovative, creative, analytical and decisive in problem solving.
• Demonstrated communications, administrative and organizational capabilities.
• Ability to work effectively with diverse populations and community agencies:
  School Dept., DYS, Juvenile Court, etc.
• Understanding/willingness to be part of a program that supports youth and families 24 hours per day, 365 days a year.
• Must have a driver’s license and availability of vehicle to support program needs.

Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.