Customer Service Representative

Tower Loan is seeking Customer Service Representatives (CSRs) to deliver exceptional service and support our customers in finding the right financial solutions.

• Cultivate strong customer relationships by providing excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and handle accounting activities, including balancing and preparing deposits accurately.
• Execute office administrative activities such as checking branch mail, filing, and purchasing office supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

On‑site position. Monday through Friday, 8:30AM to 5:30PM, with occasional extended hours and weekend coverage as needed.

• High School Diploma or GED.
• Valid driver’s license and reliable vehicle.
• Preferred:
  Experience in cash handling, sales, or customer service.

Competitive salary plus performance‑based incentives. Health and well‑being options (medical, dental, vision), Employee Assistance Program, life insurance, up to 3% 401(k) match, paid time off (16 days per year after one full year, cash back for unused time), paid holidays, annual raises, performance bonuses, monthly incentive and employee referral bonuses, and participation in charitable campaigns.