Member Services Representative

Under the supervision of the Executive Director, this person is responsible for providing all Membership Services such as sales, renewals, updates, and inquires. This position is weighed heavily in human relations and excellent customer service. By conducting themselves in a caring, responsible, honest and respectful manner, the Member Services Representative is a role model for staff, members, volunteers and program participants.

Must be at least 16 years of age.

Customer service experience or equivalent.

Experience handling multiple phone-lines preferred.

• Initiate a high quality of service and courtesy to all members, participants and potential members.
• Demonstrated knowledge of organizational, planning and communication skills.
• Ability to exercise discretion and independent judgment.
• Strong public relations and interpersonal skills.
• Must be self-motivated and able to work independently as well as be a team player.

Keep safety as a first priority. Emphasize personal safety and emotional well-being with staff, volunteers, members and program participants.

Know Member Service Representative Responsibilities as outlined in the emergency procedures section of the Communication binder.

Maintain a neat and orderly work area maximizing efficiency and work output and ensure staff does the same.

Takes active part in team building and general morale.

Report all accidents/unusual incidents immediately and assists with necessary documentation

Performs other duties as required by supervisor, remains flexible.

Assist in telephone contact with current members, new members and potential members on an ongoing basis.

Maintain good communication with other Staff, Managers, Directors and Supervisors.