Patient Financial Advocate

• Base Pay $26.75 / Hour
• Job Category Administrative/Clerical
• Employee Type Active - Part-Time

Help patients navigate their healthcare journey with compassion and clarity while supporting the financial stability of a vital rural hospital in beautiful Homer, Alaska.

• This position blends customer service, financial counseling, and medical billing in a critical support role that directly improves patient access to care and financial peace of mind.
• Community-Centric: Pairing small town values with industry-leading standards, South Peninsula Hospital values and invests in our staff and deeply cares about our patients.
• Benefits: South Peninsula Hospital provides a competitive salary and industry-leading benefits, including Health/Dental/Vision Insurance with up to a 2K HRA and generous PTO. Loan forgiveness and tuition reimbursement programs are available.

• Engage with patients and families to explain account balances, payment options, and available financial assistance programs.
• Monitor and follow up on self-pay accounts to ensure timely, ethical collections.
• Maintain accurate documentation and compliance with Medicare, Medicaid, and commercial insurance billing policies.
• Apply knowledge of the Fair Debt Collection Practices Act in all collection efforts.
• Serve as a Certified Application Counselor and support presumptive Medicaid eligibility screening.

• High school diploma or GED required.
• Minimum of 2 years’ experience in hospital-based collections or patient accounts.
• Must obtain and maintain Certified Application Counselor and Medicaid Presumptive Eligibility credentials.
• Proficient in office technology including phones, printers, scanners, and Microsoft Word/Excel.
• Familiarity with legal forms, insurance practices, and billing-related legal proceedings.
• Exceptional interpersonal skills with the ability to communicate effectively and respectfully.
• Strong attention to detail and ability to maintain accurate records.
• Must be able to sit, stand, and walk for prolonged periods and occasionally lift light materials.

ENVIRONMEN T :
The South Peninsula Hospital is a combined 22-bed Acute Care Critical Access Hospital and 28-bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska. The workplace is professional, clean, and collaborative. While the physical demands are moderate, the psychological demands can be intense due to the sensitive nature of financial discussions with patients. Most work is conducted indoors in a positive but fast-paced environment where professionalism and empathy are essential

Additional Information

• FTE 0.6
• Position type Union
• Shift Type Days
• Hours Flexible
• EEO Notice We are an Equal Employment Opportunity employer. Applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any prohibited characteristics.