Building Operations Manager

Development Services Department Operational Process Improvement Specialist

Responsible for documenting, analyzing, redesigning, and implementing Development Services Department operational processes to improve efficiency, consistency, regulatory compliance, and customer service. This role focuses on capturing existing workflows, identifying inefficiencies and risks, and deploying optimized processes that support predictable, scalable operations.

Reports To:

Director of Development Services

Supervisory Responsibilities:

Permit Clerks Administrative Staff

Essential Duties and Responsibilities:

• Capture and document current ("as-is") workflows through staff interviews, observation, and system analysis.
• Analyze operational data and key performance indicators (KPIs) to measure performance and identify areas for improvement.
• Develop and implement short- and long-term strategic plans to improve operational efficiency and align with city goals.
• Establish, track, and report on KPIs to senior management and stakeholders to demonstrate the impact of improvements.
• Create, maintain, and control Standard Operating Procedures (SOPs) and other documentation.
• Design optimized ("to-be") processes for permitting, plan review, inspections, certificates, and records management.
• Strong verbal and written skills to create reports and present to city leadership.
• Develop Standard Operating Procedures (SOPs), workflow diagrams, and implementation plans.
• Lead rollout of new processes, including staff training and change management.
• Monitor performance metrics and recommend continuous improvements.
• Support alignment of permitting and inspection software with operational workflows.
• Performs other job-related work as assigned or required.

Type of Appointment/

Work hours:

• Full-time/Regular in-person position.
• Standard workweek, which is forty (40) hours of work per week usually consisting of five (5) days of eight (8) hours per day. The workday may be varied for the efficient delivery of public service.
• Will be required to work other than the standard workweek on occasion, including evenings, weekends, and/or holidays.
• Will be required to work occasional overtime or shift assignments, if applicable.

Requirements:

• Bachelor's degree in Public Administration, Business Administration, Construction Management, Urban Planning, Data Analytics, or related field.
• Five (5) years of experience in operations management, process improvement, or development services.
• Experience working in a municipality or county building, planning, zoning or development services department is preferred.
• Demonstrates experience documenting and redesigning organizational workflows.
• Proficiency in the use of Microsoft Office software applications, i.e. Word, Excel, etc.
• Familiarity with Lean, Six Sigma, and Business Process Management (BPM) methodologies preferred.
• Experience implementing workflow changes within permitting or enterprise software systems is preferred.
• Project Management Professional (PMP) certification or equivalent project management experience is preferred.
• International Code Council (ICC) certification(s) or demonstrated familiarity with building code administration is preferred.
• Must be able to understand and comprehend written and verbal instructions.
• Must possess a valid Florida driver's license with a clean driving record.
• Must pass a background screening process.

Equivalency Clause:

• An equivalent combination of High School Diploma, training, and at least 10 years of experience that provides the required knowledge, skills, and abilities may be considered in lieu of the stated education and experience requirements. Substitution will be evaluated on a case-by-case basis to determine relevance and comparability.

Core Competencies:

• Judgment
  - Sound decisions based on fact; uses logic to solve problems.
• Quality of Work
  - Performs work thoroughly, accurately, and professionally.
• Reliability
  - Timely and consistently completes assigned work; consistently reports to work and is punctual.
• Safety
  - Committed to ensuring a safe environment and complies with applicable safety standards.
• Technical Capability
  - Applies knowledge to identify issues and works to develop skills; demonstrates knowledge of techniques, skills, and equipment.

Work Authorization/Security Clearance:

• The employee must successfully pass a background screening process and comply with the City's Drug-Free Workplace policy.
• The City will also verify the identity and employment authorization of individuals hired so the proper completion of Form I-9 is required, which includes the employee providing documents evidencing identity and employment authorization.

Equal Opportunity Statement:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Qualifying individuals with disabilities may be provided reasonable accommodations to enable them to perform…