Sandcastle - Guest Experience Agent

Guest Experience Agent

We are currently looking for a Guest Experience Agent to serve as a frontline member of the Guest Experience Department. The role involves delivering excellent customer service and maintaining first‑class impressions at the main gate, parking, ticketing, and guest relations.

• Parking Operations – welcome guests, guide them to parking, conduct all POS financial transactions for paid parking, ensure safety procedures, maintain parking area upkeep, handle emergency services, and assist with special parking needs.
• Ticket & Pass Processing – greet guests, provide knowledge of ticket promotions, sell parking passes, admission tickets & season passes, operate POS equipment, process season passes, activate annual passes, validate online tickets, and follow PCI procedures.
• Admissions & Enforcement – measure height restrictions, scan passes/tickets, issue promotions or souvenirs, check bags for prohibited items, monitor guest flow, manage radio traffic, maintain clean main‑gate area, and ensure compliance with policies.
• Guest Relations – respond promptly to general park questions, complaints, or inquiries; connect via email, phone, or in‑person; transfer department‑specific requests; manage lost‑and‑found; and provide accommodations as necessary.
• Assist other Guest Experience departments as required and perform any additional duties assigned by leadership.

No education requirements. No previous work experience needed.

• Minimum age 14 in compliance with Pennsylvania child labor laws.
• Flexible schedule: evenings, weekends, and holidays.
• Reliable transportation to and from shift.
• Compliance with all uniform policies.
• Exceptional customer service skills and conflict resolution abilities.
• Professional demeanor at all times.
• Capacity to follow direction, multi‑task, and work independently or as part of a team.

• Stand, walk, and remain on feet for the majority of the shift.
• Occasional stooping, twisting, kneeling, bending, or reaching above shoulders.
• Occasional sedentary periods while using a computer or POS equipment.
• Carry, push, pull, lift, and hold objects up to 20 lb or more.

• Work in office and frequent outdoor environments.
• Exposure to variable temperatures, weather conditions, and noise.
• Flashing lights and crowded settings.
• Frequent interruptions and changing priorities.

• Flexible schedule.
• Cross‑training opportunities across departments.
• Free admission to Sandcastle and other parks on days off.
• Invitations to company‑sponsored employee events.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.