Permit Technician II

General Function:

The Permit Technician II serves as the mid-level classification within the City's Permit Technician career series. Under limited supervision, the incumbent performs advanced technical and administrative work involving the review, coordination, and processing of complex permit applications, including large-scale residential and commercial developments and specialized permitting activities.

Employees in this classification are expected to exercise considerable independent judgment while serving as a technical resource to staff, coordinating with internal departments and external agencies, and providing exceptional customer service to contractors, developers, architects, engineers, and the public. Permit Technician II employees serve as subject matter experts in permitting operations and are responsible for ensuring permit applications progress efficiently through the development review process.

This classification provides an opportunity for employees to demonstrate advanced technical proficiency, leadership, and operational knowledge in preparation for advancement to Permit Technician III.

Permit Technician II is the mid-level classification within the Permit Technician career series. Employees perform advanced permitting functions requiring greater technical knowledge, independent decision-making, and customer interaction than the Permit Technician I classification.

Unlike the Permit Technician I, which primarily focuses on permit intake and application processing, the Permit Technician II independently manages complex permit applications, large-scale development projects and specialized permitting processes requiring coordination among multiple disciplines and agencies.

Although incumbents may provide guidance and mentoring to entry-level employees, this classification does not exercise formal supervisory authority.

Permit Supervisor

None

• Independently processes complex residential, commercial, industrial, and mixed-use permit applications.
• Serves as the primary permit coordinator for assigned large-scale residential and commercial development projects.
• Reviews permit applications for compliance with submission requirements, departmental policies, and applicable regulations.
• Coordinates permit revisions, deferred submittals, phased permits, private providers plan reviews and inspections reporting, and permit amendments.
• Calculates and verifies permit fees, impact fees, and related development charges in accordance with adopted fee schedules.
• Coordinates permit processing with internal review disciplines and outside regulatory agencies.
  • Processes and coordinates specialized applications including, but not limited to:
  • Building Recertification Programs
  • Change of Use
  • Shell Building permits
  • Tenant build-out permits
  • Demolition permits
  • Phased permitting applications
  • Special event and temporary structure permits, as assigned
• Serves as the primary point of contact for assigned developers, contractors, architects, and engineers.
• Coordinates permitting activities associated with large-scale residential subdivisions, commercial developments, and capital improvement projects.
• Monitors permit milestones to ensure timely processing.
• Collaborates with Plans Review, Inspection Services, Planning and Zoning, Public Works, Utilities, and outside agencies to resolve permitting issues.
• Assists applicants with resolving technical deficiencies identified during the review process.
• Provides advanced customer assistance regarding permitting procedures, development regulations, departmental policies, and permit status.
• Resolves complex customer concerns requiring research and technical knowledge.
• Assists customers in navigating electronic permitting software.
• Represents the Building Department in a professional, courteous, and solution-oriented manner.
• Serves as a technical resource for Permit Technician I employees.
• Assists with onboarding and mentoring newly hired permitting staff.
• Provides recommendations regarding workflow improvements and customer service enhancements.
• Participates in departmental process improvement initiatives.
• Assists management with implementation of new permitting procedures and software enhancements.
• Performs permit research and prepares operational reports as assigned.
• Maintains accurate electronic permit records.
• Reviews permit documentation for completeness and consistency.
• Coordinates permit correspondence with applicants and outside agencies.
• Ensures…