Assistant General Manager | Homestead Courtyard by Marriott

Assistant General Manager

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Assist in developing long- and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees.

Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.

Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned.

Responsibilities The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. Qualifications Minimum of one year of management experience in the hospitality industry.

Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotels has an exciting opportunity at our 100-room Courtyard by Marriott Miami Homestead. Ideally located in the heart of South Florida, our hotel provides guests with modern accommodations and convenient access to the area's top business destinations, restaurants, shopping, and world-renowned attractions.

Whether exploring the vibrant beaches of Miami, the natural beauty of Everglades National Park, Biscayne National Park, or beginning an adventure through the Florida Keys, guests enjoy an exceptional stay supported by the comfort and quality of the Courtyard by Marriott brand.

Our hotel features thoughtfully designed guest rooms, complimentary high-speed Wi-Fi, flexible work spaces, a fitness center, an outdoor pool, meeting space, and The Bistro, offering fresh breakfast, dinner, and evening beverages in a welcoming atmosphere.

If you're passionate about hospitality and committed to delivering outstanding guest service, Courtyard by Marriott Miami Homestead offers an exceptional opportunity to grow your career with Shaner Hotels. Join a team dedicated to excellence, collaboration, and creating memorable guest experiences.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Job Identification 236206
• Locations 2905 NE 9th St, Homestead, FL, 33033, US (On-site)
• Full Time or Part Time Full-Time
• Brands Courtyard
• Job Category Hotel Administration