Deskside Technician II

Job Details

Location:

Homestead, FL

Position Type:
Full Time

Remaining Positions: 1

Stefanini has been helping midsize, large, and global enterprises increase the efficiency of their IT operations for over 30 years. The company offers services such as IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization. It focuses on automation, cloud, Internet of Things (IoT), and user experience (UX).

• Provide professional end‑user support via telephone, email or web submissions.
• Perform restorative or maintenance actions to resolve end‑user problems.
• Respond to end‑user problems based on standard procedures.
• Track incidents and calls, including entering data into the database timely and accurately.
• Ensure systems are configured properly.
• Provide exceptional customer service skills.
• Troubleshoot VPN issues.

• Work with brilliant minds in a global capacity.
• Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and more.
• Opportunity to participate in professional development eLearning programs within Stefanini University and other virtual training.

• High school diploma or equivalent required.
• Knowledge of Service Now.
• Active Directory knowledge.
• Microsoft Office / O365 proficiency.
• Browser troubleshooting, specifically Chrome.
• Knowledge of SCCM.
• Mobility experience.
• Adobe suite knowledge.
• Experience with Cisco Web Ex.
• MAC troubleshooting.
• Excellent customer service skills.
• Solid foundation of personal computer experience.
  
  Strong troubleshooting capability.
• Overall knowledge of desktop productivity products.
• Ability to work in a team environment.
• Proven ability to remain flexible in a changing environment.
• Attendance and schedule adherence are requirements of this position.
• May require additional project‑specific training.

Based on experience.