Library - Associate III - Technology

Description

Library Systems and Services is seeking a friendly, enthusiastic, and service oriented Library Associate for the Homestead Cybrarium located in Homestead, FL. This Part time Library Associate plays a vital role in supporting the daily operations of the Library. Under direction from management, the Library Associate performs a variety of moderately complex technical and paraprofessional duties in support of various functions of the library;

primarily staff and technology support as well as providing excellent customer service to library patrons. This position will consistently research and explore new opportunities to better serve the community. This position reports to the Assistant Director.

Hours worked per week: 20

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Technology projects as assigned
• Coordinate with LS&S IT staff to resolve IT related issues, and communicate with them utilizing IT Tickets, email, phone, and meetings as necessary
• Manage virtual reality (VR) service: including equipment maintenance, program development, training, and general use
• Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by end-users
• Use established tracking systems to log requests; monitor progress, track problem resolution, identify patterns of failure, research bug fixes, and implement solutions
• Interact with and coordinate with IT vendors to troubleshoot issues
• Advise management regarding technology issues, needs, assessments, and continuous improvements
• Create and maintain detailed documentation of processes and procedures
• Track and report relevant monthly statistics, including website visits, computer use, electronic collections, and virtual reality use
• Assist in managing the Cybrarium's Makerspace service: processing and printing files using a 3D printer, training new users on equipment, supervising Makerspace volunteers/interns, and coordinating access to the space
• Aiding patron with makerspace equipment and makerspace kits 2-4 hours per week
• Provide IT assistance and trainings for the team to successfully carry out computer basics, coding and technology related programs
• Assisting with computer basics outreaches or additional outreaches as needed
• Creating circulations related troubleshooting guides for printers, common software and additional programs
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records
  
  Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library
• Other duties as assigned

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• H.S. Diploma or GED required, Bachelor’s degree preferred
• Three years library experience preferred
• One-year supervisory experience preferred
• Proficiency with library systems and databases
• Excellent communications skills, both written and verbal
• Multilingual speaking is a plus
• A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired
• Excellent customer service skills
• Ability to work a regular schedule that may include a combination of days, evenings and weekends

• Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves.
• Lift/push up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.

• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences…