Account Manager

Overview

The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long‑term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

• Identify and pursue opportunities to sell ancillary services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long‑term relations with clients, focusing on all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues
• Ensure timely account renewals within the assigned client portfolio
• Proactively assess and address site enhancement needs during visits
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services
• Assist the Branch Manager in overall leadership of the branch, including participation in all relevant meetings
• Maintain proper account documentation and notes in the CRM system
• Monitor and maintain satisfactory accounts receivable levels
• Coordinate with the Branch Administrator to keep client records and contact information current
• Perform additional duties as assigned by the Branch Manager

• Associate’s or Bachelor’s degree in a business‑related field, or equivalent experience in a customer‑focused service industry
• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace
• Strong written and verbal communication skills
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

• Operation of a computer and other office equipment such as a laptop, cell phone, and sales and operational programs/tools
• Combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
• Customarily spends more than half time working away from Bright View’s places of business, walking job sites, selling and obtaining orders or contracts for Bright View’s services
• Ability to travel by car, train, and plane
• Capacity to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

• Works both indoors and outdoors; attends branch stretch and flex 3‑4 days per week
• Field‑based position, a combination of office and customer‑facing responsibilities

Bright View Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

• Medical, dental, and vision insurance
• Ancillary and voluntary products
• 401(k) savings plan with employer contributions
• 6 to 9 company paid holidays per year
• Paid time off for vacation and/or sick leave
• Tuition reimbursement
• Potential variable pay opportunities based on position and performance