Desktop Management - Infrastructure Services
Listed on 2026-06-01
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IT/Tech
IT Support, Technical Support
Job Description Field Support Services (End User Services) Job Summary Purpose Field Service Technicians performs on-site or in-house servicing, repair andor installation of company product(s) including system hardware and software, PCs, Toughbooks, Mobile devices, servers and networkingwireless networking.
Provides technical support to customers on operational or maintenance aspects of system equipment.
Main Accountabilities Responsibilities
Good knowledge on Imaging Staging of desktops, laptops and other related devices.
Maintain, analyze, and troubleshoot, software and computer peripherals.
Must have reliable transportation and clean driving history Travel to nearby sites would be required.
Ability to set up, configure and add all hardware.
Assist client internal IS technicians with large IMACs.
Provide technical support to end-users via telephone and in person.
Assist coworkers in the resolution of end-users technical issues.
Assist coworkers in the execution of established processes and escalations.
Test, image and clean PCs, laptops, monitors, printers, and other related hardware.
Following proper manufactures procedures for ordering parts and returning defective parts.
Manage (Service Now) ticket queue constantly throughout the day.
Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
Diagnose and resolve technical hardware and software issues.
Gather information to determine the issue by evaluating and analyzing the symptoms.
Partners with other departments to provide technical assistance.
Identify priorities and redirect problems to appropriate resources.
Organize ideas and communicate appropriate messages.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).