Hotel General Manager

Join One of Northern Indiana's Leading Hospitality Groups

Asone of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly—and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka!

If you have a heart for service, a passion for hospitality, and a drive to grow, you’ll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you’re not just filling a role—you’re building a career with a company that values your contributions and is committed to your success.

The General Manager is responsible for overseeing all hotel operations, ensuring the property runs efficiently and meets financial goals while providing exceptional guest experiences. This role involves leadership of all hotel departments, including front office, housekeeping, food and beverage, sales, marketing, and maintenance. The General Manager is also responsible for ensuring compliance with company policies, local regulations, and health and safety standards, while driving profitability, staff development, and overall operational excellence.

• Operational Leadership & Management:
  • Oversee all hotel operations, ensuring smooth day-to-day operations across all departments.
  • Implement and enforce hotel policies and procedures to ensure the highest quality standards are met.
  • Manage operational budgets, track performance against financial goals, and implement corrective actions to improve performance.
  • Ensure all areas of the hotel are properly staffed and equipped to deliver top-tier service to guests.
• Guest Experience & Satisfaction:
  • Lead the effort to provide exceptional guest service and create memorable guest experiences.
  • Address guest complaints or concerns promptly and ensure swift resolution, maintaining a high level of guest satisfaction.
  • Regularly assess guest feedback (e.g., surveys, reviews) to identify areas for improvement.
  • Implement initiatives to enhance guest loyalty and promote repeat business.
• Lead, mentor, and support all hotel department managers, ensuring they are trained, motivated, and aligned with the hotel’s goals.
• Develop and execute employee training programs, ensuring staff members have the tools and knowledge to provide excellent service.
• Foster a positive and inclusive work culture that promotes teamwork, staff retention, and high performance.
• Conduct performance evaluations, provide regular feedback, and offer coaching to ensure the ongoing development of hotel personnel.
• Financial Management & Budgeting:
  • Develop and manage the hotel’s annual budget, ensuring cost control, maximization of revenue, and achievement of financial goals.
  • Monitor operational expenses and identify opportunities for cost savings without compromising guest experience.
  • Analyze financial reports and key performance indicators (KPIs) to track hotel performance and take corrective actions when necessary.
  • Optimize room revenue through pricing strategies, occupancy management, and special offers.
• Oversee the marketing and sales strategies to drive hotel bookings, group business, and events.
• Coordinate with the sales team to develop promotional campaigns and pricing strategies to maximize occupancy and revenue.
• Establish strong relationships with corporate clients, event planners, and travel agents to drive business to the hotel.
• Monitor local market trends and competitor activity to stay ahead of industry changes and opportunities.
• Compliance & Health & Safety:
  • Ensure compliance with local, state, and federal regulations, including health and safety, environmental standards, and labor laws.
  • Work with HR to ensure hotel staff is compliant with company policies, legal requirements, and industry standards.
  • Oversee the hotel’s security systems, ensuring the safety of guests, employees, and the…