Systems Technician

17301 Palmer Blvd
Homewood, IL 60430, USA

Provide technical support, including hardware/software troubleshooting, component repair, and system installation for Applied Technology systems. Ensure optimal system performance and deliver exceptional customer service both internally and externally.

• Provide Level 1 technical support, identifying and resolving hardware/software issues efficiently.
• Perform component repairs for Applied Technology systems, including customized industrial computers (rovers) and related products.
• Assist with system installation, setup, and commissioning of Applied Technology products.
• Document and follow procedures for system implementation and troubleshooting, ensuring accurate records in tracking systems (e.g., JIRA).
• Offer on-site and remote support for system installations and troubleshooting.
• Assist with GPS integration and machine control for field personnel.
• Interface Applied Technology components with customer networks and hardware to ensure seamless integration.
• Build and maintain strong customer relationships, ensuring top‑level service and support.
• Provide regular updates to team members and management on project status.

• Manage system installations and provide ongoing support for Applied Technology products.
• Track service/ticket progress to ensure timely issue resolution.
• Continuously improve service levels based on customer feedback and operational needs.
• Collaborate with team members to address technical challenges and support daily operations.

• Strong analytical and problem‑solving skills.
• Ability to multitask and troubleshoot multiple issues simultaneously.
• Excellent oral and written communication skills.
• Team player with leadership potential.
• Willingness to coach and assist junior team members.
• Stay updated on industry best practices and recommend technical improvements.
• Willingness to explore new technologies and enhance products and processes.

• Contribute to an inclusive and collaborative work environment.
• Provide technical direction based on industry best practices and experience.
• Actively participate in improving our software and infrastructure.
• Continually explore new technologies to enhance our products and processes.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED:

• 2‑year degree or equivalent experience in electronics, computer science, or a related field of study preferred.
• 2‑5 years’ experience in technical support with hands‑on experience with PC components and electrical systems.
• Solid understanding of PC structure and functionality, including assembly and disassembly.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and familiarity with system troubleshooting tools (e.g., JIRA).

DESIRED:

• Bachelor’s degree in electronics, computer science, IT, or related field.
• Additional certifications or experience with GPS, machine controls, or Applied Technology systems.
• Travel Requirements:
  • Some travel may be required.

• Analytical: Uses intuition and experience to design efficient workflows and procedures.
• Problem Solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, and works well in group problem‑solving situations.
• Customer Service: Responds promptly to customer needs, utilizes customer feedback for continuous service improvement, and consistently meets or exceeds commitments.
• Oral Communication: Communicates clearly and precisely in all situations, maintaining a positive attitude when interacting with customers.
• Written Communication: Writes clearly and informatively, proofreading for spelling and grammar, and able to interpret written information.
• Teamwork: Contributes to building a positive team spirit, supports team efforts to succeed, and actively brings ideas and contributions for continuous improvement.
• Plann…