Supervisor Chief Dispatcher

Highest Level Division:
Transportation & Network Ops

Posting

Start Date:

10/1/26

Posting End Date: 10/11/2016

Hiring Salary Range: $132000 - 141000

This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits, Railroad Retirement Benefits (RRB) and other perks.

At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.

Join us today and get your career moving!

The incumbent is a front-line supervisor position responsible for the management of day-to-day train operations of the territory and unionized Rail Traffic Control Dispatchers (RTC) to meet CN's service commitments. The incumbent's primary responsibility is to ensure network fluidity, optimal crew utilization and transportation plan implementation. The incumbent oversees the dispatching of trains by providing direction to the RTC based on regional goals and initiatives.

Spearheading the day-to-day operations of a 24/7 function, the role is critical to ensuring the on-time performance of trains, and thus, CN's commitment to customers.

Safety Orientation, Understanding, Compliance and Coordinating

• Coach and train unionized employees on safe operating procedures for train movement
• Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and act on non-compliant behaviour
• Train, audit, and implement standard operating procedures
• Ensure safe operation as measured by accidents and incidents and employee injuries
• Achieve weekly and monthly safety observation expectations and objectives about the safety management plan

• Maintain teamwork and order among staff, contractors, and internal clients by acting with a sense of urgency to respond to issues as they may arise
• Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability
• Lead crew utilization, track deadheads, recrews and labour cost and act to improve the operations and cost control

• Prepare daily meet plans
• Monitor the oversight of track maintenance, track repairs, and upgrades while overseeing the operation of train movement
• Set recover plans for service exceptions in conjunction with field
• Lead train line ups and train meets and to predict estimated time of arrival and train crew needs
• Align train crews and schedule
• Determine best opportunity to move trains against multiple demands
• Give recommendations to cost control and asset utilization when planning workflow and implementing decisions
• Manage crew allocation by territory requirements as per CBA

• Communicate company goals and policies to create clear understanding of direction and expectations
• Conduct investigations per collective agreement and issue discipline in collaboration with the leadership team
• Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching

• Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
• Conduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently
• Identify and coach performance deficiencies, and act to build required behaviour
• Share best practices, information and operational concerns to create transparency and clear understanding of CN's direction and expectations

The role has irregular hours (including nights, weekends, holidays). The incumbent has an overall commitment to safety, while working in conjunction with collective agreement.

• Industrial work experience that…