Eligibility Advisor - Temporary

Job Posting Date:
May 19, 2026

Location:

HONDO, TX

Texas Health and Human Services Commission (HHSC) is seeking an Eligibility Advisor I – Temporary. This role supports the Access and Eligibility Services (AES) division, helping Texans access food, medical care, cash assistance, and other social services.

Temporary position expected to end on 08/31/2027. Employees may be eligible to transfer to a regular position depending on availability and performance. The role is full‑time, non‑exempt, day shift, with up to 10% travel.

• Interview applicants and recipients in person or by phone to obtain financial and personal information for eligibility determination.
• Evaluate data from electronic and other sources and enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determinations.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties as assigned.

Must be able to work overtime, including weekends, and handle a highly stressful, fast‑paced environment under constant pressure to meet deadlines.

• Use fact‑finding techniques to obtain, analyze, and evaluate information from applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities.
• Establish and maintain effective working relationships.
• Communicate effectively verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers for data entry and basic office software (Microsoft Word, Outlook, Excel).
• General knowledge and proficiency with computers, software, hardware, operating systems, and typing skills.
• Use Microsoft Teams and soft‑phone technology.

• High School Diploma or GED equivalent required.
• Preferably 60 semester or 90 quarter hours from an accredited college or university.
• One year of customer service experience with public contact (retail, call center, clerical, hospitality, banking, receptionist, etc.).
• Thirty semester or forty‑five quarter hours from an accredited college may substitute for one year of experience.
• Experience interviewing clients and gathering personal information in person or over the phone preferred.

Staff sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular position, contingent upon availability, tenure, and performance. The posting may be used to fill positions in other regional locations.

Access and Eligibility Services Field Office normal hours:
Monday–Friday 8:00 am to 5:00 pm. Overtime may be required, including weekends. Background check required and no history of fraudulent activity. Strong conditions for over payment repayment if applicable.

All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified.

Reasonable accommodations provided during hiring and selection for qualified individuals with a disability. Contact HHS Employee Service Center at 1‑888‑894‑4747 for assistance.

Background checks and other due diligence checks may be required. Must bring I‑9 documentation on the first day. HHSC uses E‑Verify.

This position may be eligible for telework, subject to state and agency telework policies and supervisor discretion.