Front Office Receptionist | PRN | Hondo Clinic

Essential Functions Interviews the patient or representative and enters the information required for admission into the computer, answers inquiries and questions, takes messages for provider sand staff over the phone. Agents make an important contribution to customer satisfaction by providing prompt, efficient, and courteous service to callers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Takes incoming calls regarding clinic and outpatient procedures; makes outbound calls to patients for appointment confirmation and insurance verification

Interviews patient or representative to obtain and record name, address, date of birth,emergency contacts, attending provider, and individual or insurance company responsible for payment of bill Explains clinic regulations such as payment of services, fee schedule and clinic procedures

Enters patient admitting information into computer and books appointments

Ensures the speaker is the patient or legal guardian when necessary

Compiles data for census records

Manage and resolve customer complaints

Route calls to appropriate destination

Follow up patient calls when necessary

Completes Call Logs Qualifications(Education and Experience)
One year certificate from college or technical school; or three to six months related experience and/or training; equivalent combination of education and experience
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