Technology Level 1- District Wide

Position: Technology Support Level 1- District Wide
Primary Purpose:

Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district. Respond to work order requests by diagnosing and repairing network and computer hardware.
Qualifications:

Education/Certification:

Associate degree in information technology or electronics and/or 48 college hours in the field, preferred
A+, Google and/or Windows Certifications, preferred

Special Knowledge/Skills:

Knowledge of computer workstation (Windows) and Chromebook/Chromebox devices
Knowledge of computer hardware and software applications
Ability to install, maintain and repair computers and peripherals
Ability to install and maintain network cables and hardware
Ability to diagnose problems and perform repairs
Problem-solving skills

Ability to work under stressful situations

Ability to pass a national criminal history check

Ability to communicate effectively with a wide range of individuals in a professional manner

Experience:

One year work experience installing, maintaining, and repairing computers and peripherals
Major Responsibilities and Duties:

Installation

• Install and upgrade computers and peripherals throughout the district.

• Assist with installation of network cabling and network peripherals throughout the district.

• Relocate computer hardware, peripherals, and equipment as needed with proper asset inventory documentation.

• Install and configure software as needed.

• Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.

• Assist in managing network resources/administrative systems as assigned

Equipment Repair and Maintenance

• Diagnose and repair equipment, including projectors, desktops, laptops, and display boards.

• Service equipment according to an established preventive maintenance schedule.

• Maintain accurate updated records of preventive maintenance.

• Maintain accurate records of time and materials required to perform repairs and service.

Technical Support

• Aid end users to identify and correct equipment and software related problems.

Safety

• Operate tools and equipment according to prescribed safety procedures.

• Follow established safety procedures and techniques to perform job duties, including lifting, climbing, and carrying.

• Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately.

Other

• Respond to after-hours emergencies as needed
Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:
Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals

Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motions; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)

Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent district wide travel

Mental Demands:
Work with frequent interruptions; maintain emotional control under stress