Payroll Specialist

Career Opportunities with Pro Service Hawaii

Rated One Of Hawaii's Best Places To Work for 18 Years

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At Pro Service Hawaii, we're not just another company-we're a tribe of passionate people committed to empowering employers and their employees across Hawaii. People are at the heart of everything we do. We know that running a business in Hawaii comes with challenges-from regulatory complexity to high costs. That's why we're dedicated to supporting both our clients and our team, fueling the "Why" behind everything we do.

We're the largest local HR partner trusted by over 3,000 employers and 50,000 employees, providing expert HR consulting, training, benefits, payroll, risk support, and more. We help organizations effectively hire, manage, and grow their teams with confidence. Headquartered in Hawaii with offices on Oahu, Maui, Kauai, and the Big Island, we've been voted Best Place to Work for over 18 years.

Join our diverse and resilient team, and together, we'll make an impact.

At Pro Service, payroll isn’t a back-office function — it’s the most visible promise we make to every employer we serve. When payroll runs right, clients feel it. When it doesn’t, they feel that too. The Payroll Specialist I is the first line of that trust, and the person who thrives here takes that responsibility personally.

This is a client-facing service role, not a processing position. You’ll own a portfolio of Hawaii-based businesses, serve as their primary payroll contact, and be expected to get the details right every cycle — while keeping clients informed, ahead of issues, and genuinely well-served.

• Process accurate, timely payroll for a portfolio of Hawaii-based clients across multiple cycles and pay frequencies.
• Serve as the primary point of contact for your client portfolio — responding to inquiries within 4 business hours and keeping clients informed throughout.
• Identify and resolve payroll discrepancies before they reach the client, maintaining a 99.5%+ accuracy rate.
• Manage competing priorities and strict deadlines across multiple client accounts simultaneously without sacrificing quality.
• Document cases clearly, meet SLA milestone targets, and maintain clean records across systems.
• Communicate complex payroll matters in plain, professional language that clients can act on.

This role moves fast and the margin for error is small. Payroll errors have real consequences for real people, and clients notice both when things go wrong and when they go right. The expectation is that you stay ahead of your queue, communicate before clients have to ask, and treat every payroll cycle as a commitment you personally stand behind.

Prior payroll experience isn’t required — what matters more is a track record of accuracy under pressure, comfort with financial transactions and compliance logic, and a genuine desire to learn a new domain at a high standard. If you’ve worked in banking, financial services, or any environment where precision and direct client accountability were daily expectations, this role could be the right fit.

We’re looking for someone with a strong service foundation, high personal accountability, and the organizational discipline to manage a busy client portfolio without things slipping. No prior payroll experience required — we’ll train you on the technical content.

• You have a track record of accuracy in a fast-paced, client-facing or transactional role. Banking, financial services, benefits administration, or similar — you’ve worked somewhere that getting numbers right and keeping clients informed were non-negotiable daily expectations.
• You communicate proactively — before clients have to follow up. You don’t wait to be asked where things stand. A client told you they appreciated the heads‑up before it became a problem.
• You manage competing priorities without losing track of the details. Multiple clients, multiple deadlines, multiple systems — you’ve stayed organized, worked ahead of due dates, and caught your own errors before they became someone else’s…