Analyst Collections

Job Summary

We are seeking a Collections Analyst to join American Tower’s Accounts Receivables team. The team reconciles and reduces receivable balances. The role involves collecting past‑due balances on rent or purchase‑order‑based receivables, partnering cross‑functionally to resolve customer disputes, and providing excellent service to external customers.

• Collect and reconcile receivable balances for existing customers, drive balances through to resolution, and ensure billing and cash application accuracy.
• Audit lease documents or purchase orders to validate billing, identify billing adjustments, and complete the necessary paperwork.
• Initiate customer contact via telephone and initiate escalations for supervisor review when needed.
• Support a high volume of customers/leases by following defined collection strategy for initiating daily contact and consistently following up on arrangements made for resolving outstanding balances.
• Provide timely and accurate reporting for contracts or invoice aging balances.
• Other duties as assigned.

• Bachelor’s degree preferred.
• Between 1‑3 years of collections experience in an Accounts Receivables department.
• Oracle experience preferred.
• Strong follow‑up skills; ability to organize applicable timelines and follow up with internal and external customers.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon time frames through effective prioritization of duties and functions in a fast‑paced environment.
• Must be able to lift up to 25 lbs.

American Tower is a proud equal‑opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.