Premium Billing Representative

Position: Full-time, Premium Billing Representative
Location: Downtown Honolulu
Industry: Insurance
Schedule: Monday through Friday from 8 AM to 5 PM
Pay: $22.70 per hour
In-state candidates only

• Weekly Pay
• Medical/Dental/Vision/Prescription
• Free Online Skill Classes, EAP, Discounts & many more

The Premium Billing Representative is responsible for performing premium billing functions that involve increased complexity and require a higher level of analysis, problem-solving, and customer service. This position ensures accurate and timely processing of billing transactions, researches and resolves billing discrepancies, and collaborates with internal departments to maintain account accuracy and support department operations. The ideal candidate is detail-oriented, organized, and committed to providing exceptional service to both internal and external customers.

• Process premium billing transactions, including payments, adjustments, and account updates, ensuring accuracy and completeness of billing records.
• Research, analyze, and resolve billing discrepancies, including reconciliation of billing, eligibility, and payment variances.
• Support the preparation of monthly premium invoices and assist with identifying and resolving billing issues.
• Respond professionally to billing inquiries received through phone, email, and walk-in interactions.
• Coordinate with internal departments to resolve account-related issues and maintain accurate billing information.
• Maintain complete and accurate account documentation within billing systems according to established procedures.
• Collaborate with team members to support department workflows, productivity, and operational continuity.
• Perform other related duties and special projects, as assigned.

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• High school diploma or equivalent required.
• Minimum of two (2) years of recent customer service or billing-related experience.
• Proficiency with computers and technology, including Microsoft Office applications.
• Strong verbal, written, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to quickly learn and effectively utilize billing systems, tools, and processes.
• Exceptional attention to detail, organizational, and time management skills.
• Ability to work independently while contributing to a collaborative team environment.