Commercial Services Specialist II; Manheim

Position: Commercial Services Specialist II (Manheim)
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* Job Responsibilities:

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* * Input vital vehicle information into the AS 400 system by reviewing Condition Reports and Work Orders from recon shops. Update announcements, lights, and mark units certified, etc.
* Develop and manage relationships with internal and external business partners, and assist with auction operations from start to finish, right up to notifying customers of the latest news.
* Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each customer vehicle. Contact customer coordinators, service vendors and /or account representative when the information is missing.
* Respond to customer inquiries related to vehicles in a timely manner. Provide quality service and assist in resolving problems.
* Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.
* Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to ensure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
* Seek floor price information from account representative and enter it into computer system.
* In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
* Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records.
* Communicate with our accounting and commercial progression teams to balance sale and perform post-sale invoicing as needed.
* Prepare various reports identified in client agreements.
* Run Autocheck for inventory to identify items to announce during sales to eliminate arbitration.
* Collaborate with arbitration on pending units for updates and keep clients informed of status and resolution.
* Navigate multiple systems, applications, and databases, to include client systems as needed (UVIS, RIMS, etc.).
* Audit vehicle records and work with Posting and Procurement to ensure contractual rates are correct and all recon expenses are posted in the correct accounting buckets.  Request any invoices needed.
* Post payments received from clients in workbench, along with any adjustments needed.
* Work with Ready on aging pickup records to ensure ETAs are updated and SLAs are met. Obtain information including transportation, Condition Reports, bills, etc.
* Follow up on aged titles to ensure vehicle qualification and reduce cycle time.
* Work with Front Office regarding title issues.
* Collaborate with client redemption customers to schedule appointments and/or facilitate units returning to repo lot for redemption.
* Partner with Auction Dispatcher on units vended out to dealerships and update clients.
* Manage/reconcile inventory by releasing upstream sold records, marshalled units and duplicate records.
* Partner with various departments to ensure all regulatory and compliance requirements are met.
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behavior related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
* Perform other duties as assigned by management.
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* Qualifications:

*** High School Diploma/GED and 3 years’ experience in a related field.

The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field
* Data entry experience
* Effective communication skills
* Must possess good problem-solving and organizational skills.
* Good computer software skills necessary.
* Must possess basic Microsoft Excel, Word, and Outlook skills.
* Ability to sit or stand for prolonged periods of time.
* Ability to perform repetitive data entry tasks, manual dexterity.
* Vision abilities required include…