Instructional & Student Support Specialist; Office of Student Services Coordinator

Position: Instructional & Student Support Specialist (Office of Student Services Coordinator) (0078875T)
Description

Title:

Instructional & Student Support Specialist (Office of Student Services Coordinator)

Position Number: 0078875T

Hiring Unit:
School of Nursing and Dental Hygiene

Location:

Manoa Campus / Honolulu

Date Posted:
February 6, 2026 (Readvertisement)

Closing Date:
March 2, 2026

Band: A

Minimum Monthly Salary:
Salary Schedules and Placement Information

Full Time/Part Time:
Full-Time, 100%

Temporary/Permanent:
Temporary

Other

Conditions:

Position is temporary with the possibility of conversion to permanent, subject to position clearance and availability of funds.

This position will support the operations of the University of Hawaii at Manoa School of Nursing and Dental Hygiene (SONDH) Office of Student Services, and is expected to begin approximately March 2026 or as mutually acceptable. Renewal of appointment is dependent on performance, program needs and/or availability of funds. To know more about the UH at Manoa, SONDH, go to:(Use the "Apply for this Job" box below)..

Duties and Responsibilities:

* Manages the day-to-day operations of the Office of Student Services (OSS) Front Desk by serving as the first point of contact for students and visitors, providing them a welcoming and helpful presence, providing general information about the School and the services of OSS, respond phone calls directing student inquiries and concerns to appropriate OSS advisors/coordinators, and handling administrative tasks including but not limited to managing office communications by reviewing and responding to correspondences accordingly and/or refers them to the appropriate OSS advisors or unit/office, telephone management, updating bulletin boards, mail sorting, managing of the offices supplies, and keeping the reception area clean and presentable, among others.

* Organizes and collaborates with OSS advisors/coordinators in scheduling OSS activities; new student orientations, informational sessions, recruitment events, etc., that may occur outside of normal business hours including evenings, weekends and/or holidays.

* Assists in the preparation of recruitment materials to enhance the visibility of the school, targets identified audiences, and increases enrollment.

* Prepares admission/application materials, information brochures, and catalog, and coordinates their distribution.

* Collaborates with the University Admissions and Records and Financial Aid Offices to provide support in the processing of student admission and progression documents.

* Verifies enrollment and graduation for licensure, employment, certifications to the Board of Nursing and to educational institutions at the instruction of the OSS Director.

* Maintains the individual student records in the student database accurately and up to date.

* Collects and collates student data, student services surveys and information requests, and prepares reports and/or recommendations to the OSS Director.

* Interfaces with campus and systemwide student service departments and offices to maintain effective working relationships and identify best practices in student support services.

* Coordinates in-take of scholarships/grants/internships applications.

* Keeps Director and Admission/Student Affairs committees abreast on trends in servicing students who are inquiring about or attending SONDH programs.

* Implements new process management and services at the direction of the OSS Director.

* Ensures that student information released is following FERPA and applicable UH policies and procedures.

* Develops and maintains a comprehensive office manual of OSS administration policies and procedures.

* Provides administrative and fiscal support to the Director and to the OSS.

* May supervise student assistant/s.

* Keeps abreast of changes in program, admission, policies, and procedures.

* Maintains competence in current technologies related to office needs, e.g., MS Office Suite, web-hosted services like Skype, Go To Meeting , Zoom), shared drives, listservs, and other applicable University systems.

* Other Duties As Assigned.

() Denotes Essential Functions

Minimum Qualifications:

* Possession of a baccalaureate degree in management, education, or related field and one (1) year(s) of progressively…