Commercial Services Specialist II; Manheim

This position is responsible for managing successful relationships with clients and their internal business partners. The Commercial Services Specialist is responsible for the accurate and efficient preparation of vehicles for sale by collaborating with several departments within the auction. This role maintains and updates inventory on a continuous basis in order to assign and prepare vehicles for sale as required by specific clients.

• Input vital vehicle information into the AS 400 system by reviewing Condition Reports and Work Orders from recon shops. Update announcements, lights, and mark units certified, etc.
• Develop and manage relationships with internal and external business partners, and assist with auction operations from start to finish, right up to notifying customers of the latest news.
• Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each customer vehicle. Contact customer coordinators, service vendors and /or account representative when the information is missing.
• Respond to customer inquiries related to vehicles in a timely manner. Provide quality service and assist in resolving problems.
• Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.
• Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to ensure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
• Seek floor price information from account representative and enter it into computer system.
• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records.
• Communicate with our accounting and commercial progression teams to balance sale and perform post-sale invoicing as needed.
• Prepare various reports identified in client agreements.
• Run Autocheck for inventory to identify items to announce during sales to eliminate arbitration.
• Collaborate with arbitration on pending units for updates and keep clients informed of status and resolution.
• Navigate multiple systems, applications, and databases, to include client systems as needed (UVIS, RIMS, etc.).
• Audit vehicle records and work with Posting and Procurement to ensure contractual rates are correct and all recon expenses are posted in the correct accounting buckets. Request any invoices needed.
• Post payments received from clients in workbench, along with any adjustments needed.
• Work with Ready on aging pickup records to ensure ETAs are updated and SLAs are met. Obtain information including transportation, Condition Reports, bills, etc.
• Follow up on aged titles to ensure vehicle qualification and reduce cycle time.
• Work with Front Office regarding title issues.
• Collaborate with client redemption customers to schedule appointments and/or facilitate units returning to repo lot for redemption.
• Partner with Auction Dispatcher on units vended out to dealerships and update clients.
• Manage/reconcile inventory by releasing upstream sold records, marshalled units and duplicate records.
• Partner with various departments to ensure all regulatory and compliance requirements are met.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behavior related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
• Data entry experience
• Effective communication skills
• Must possess good problem-solving and organizational skills.
• Good computer software skills necessary.
• Must possess basic Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Commitment to providing excellent customer service essential

• Associate degree a plus.
• 1 - 3 years of clerical or administrative experience in the automotive industry preferred.
• General title experience is a plus

Office setting.

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of…