Card Specialist; Honolulu

Job Overview

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites. Serves as /Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC). Delivers  services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).

• Perform as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensure accuracy of entered data.
• Verify identity and eligibility of authorized DoD beneficiaries, issue DoD Identification Cards, and perform DEERS updates in accordance with DoD regulations and AFI 36‑3026.
• Issue and control Armed Forces identification and privilege cards for active duty, retired, disabled veterans, dependents, and verified contractors.
• Operate and maintain RAPIDS workstations, process CACs, assist customers with questions regarding identification card eligibility, application requirements, and DEERS, and answer telephone inquiries.
• Accomplish DEERS enrollment and updates for all eligible beneficiaries, reconcile erroneous DEERS information, perform PIN resets, and verify and update PKI certificates.
• Possibly be certified by DMDC as Site Security Manager (SSM) responsible for safekeeping, storing, and accountability of CAC and related consumable materials.
• Maintain RAPIDS equipment within the physical parameters and configurations established at installation.
• Perform user maintenance on RAPIDS equipment.

• High School diploma or equivalent.
• 1+ years’ experience in a customer‑service environment.
• HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation (or equivalent private‑sector/Federal experience).
• Proficient oral and written communication skills; ability to explain complex military entitlements, allowances, and collections.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint) and standard office equipment.
• U.S. citizen with a favorably adjudicated Tier3 (NACLC) security investigation.

• Title:
  
  Specialist
• Location:
  
  Honolulu, HI
• Grade: _PAII
• Contract Type:
  Service Contract Act (SCA) covered position
• Compensation:
  Pay rate and health and welfare allowance per applicable wage determination agreement.

Magellan Health, Inc. is an Equal Opportunity Employer and a Tobacco‑free workplace. EOE/M/F/Vet/Disabled. Magellan is committed to providing equal employment opportunities to employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity and expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, disabled veteran or veteran of the Vietnam Era status, or any other factors protected by law.