Patient Services Rep - Receptionist (Onsite, Kona HI

Receptionist

The Receptionist serves as the first point of contact for hospital and/or clinic patients and visitors, providing exceptional customer service while ensuring the efficient operation of the medical office. This role is responsible for managing front-desk activities, scheduling appointments, verifying insurance information, maintaining patient records, and supporting clinical and administrative staff.

Patient Reception & Customer Service

• Greet patients, visitors, and vendors in a professional and courteous manner.
• Answer and direct incoming phone calls promptly.
• Assist patients with check-in and check-out procedures.
• Address patient inquiries and resolve concerns while maintaining confidentiality.
• Provide information regarding office policies, procedures, and services.

Appointment Scheduling

• Send appointment reminders and follow up on missed appointments.
• Maintain accurate appointment records within the electronic medical record (EMR) system.

Administrative Duties

• Verify patient demographics and update records as needed.
• Collect copayments, deductibles, and outstanding balances.
• Verify insurance eligibility and obtain required authorizations.
• Process referrals, forms, and medical records requests.
• Maintain filing systems and ensure accurate documentation.

Office Support

• Assist providers and clinical staff with administrative tasks.
• Order and maintain office supplies as needed.
• Support workflow efficiency and contribute to a positive patient experience.

Required

• High school diploma or equivalent.
• Minimum of 1 year of customer service, reception, or administrative experience.
• Proficiency with Microsoft Office Suite and basic computer applications.
• Strong communication, organizational, and multitasking skills.
• Ability to maintain confidentiality and professionalism.

Preferred

• Previous experience in a medical office, clinic, or healthcare environment.
• Knowledge of medical terminology.
• Experience with EMR/EHR systems.
• Understanding of insurance verification and medical billing processes.

• Excellent interpersonal and customer service skills.
• Strong attention to detail and accuracy.
• Ability to prioritize tasks in a fast-paced environment.
• Professional telephone etiquette.
• Effective problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.

• Ability to sit, stand, and walk for extended periods.
• Frequent use of computers, phones, and office equipment.
• Ability to occasionally lift up to 20 pounds.

PHYSICAL DEMANDS:

Note:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods.

Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included.

It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.