Administrative & Dispatch Coordinator $25​/Hr + Family Medical And Dental

ADMINISTRATIVE & DISPATCH COORDINATOR $25/HR + FAMILY MEDICAL AND DENTAL

Administrative & Dispatch Coordinator
- Infrastructure, Demolition, Excavation & Tree Services

HTM Contractors, Inc. is a leader in the residential and commercial market in Honolulu, Hawaii. We are a diversified service contractor specializing in infrastructure, demolition, excavation, tree service, junk removal, roll-off dumpster rental, environmental cleaning, and street sweeping. Our team members take great pride in the work we do.

We work in an exciting, high-performance culture and love bringing awesome people to our team!

Pay & Schedule

• Full-Time Position
• Monday
  - Friday, 7:00AM - 4:00PM (one hour unpaid lunch)
• Weekly Pay
• Medical and Dental Insurance – 100% Company Paid (Employee + Family - additional plans available at an additional cost) Begins after 4 weeks averaging 20+ hours/week
• Holiday Pay – 10 Holidays Per Year
• Birthday Pay (after 1 year)
• Life Insurance: $10,000 Company Paid
• Met Life
• Profit Sharing
• 401K Retirement Plan – Company Match up to 4% (after 1 year)

Company Culture:

• Humble
  - We learn, not brag
• Teamwork
  - We've got each other's backs
• Accountability
  - We own what we say and do
• Solution-Driven
  - We fix problems, not complain about them
• GWC
  - We hire people who get it, want it, and have the capacity to do it

The Work:

• Answer and route incoming phone calls
• Respond to customer calls, emails, texts, and inquiries promptly
• Maintain positive customer relationships throughout the project lifecycle
• Document customer communication in Service Fusion and Hub Spot
• Enter and manage leads in Hub Spot CRM
• Schedule Infrastructure, Demolition, Excavation, and Tree Service projects
• Coordinate crews, equipment, subcontractors, and project resources
• Schedule site visits, utility locates, and project start dates
• Maintain accurate schedules and project calendars
  
  Create customers, jobs, work orders, and update records in Service Fusion
• Generate invoices and assist with project closeout documentation
• Track change orders and additional work
• Process permits, certificates of insurance, and project documentation
• Maintain customer and project files
• Prepare reports and provide administrative support to management
• Cross-train and assist other office personnel as needed

Requirements:

• Experience in administrative, dispatch, or project coordination roles preferred
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Detail-oriented with strong problem-solving skills
• Ability to work in a fast-paced environment
• Proficient with Microsoft Office and Google Workspace
• Experience with CRM software and scheduling systems preferred
• Ability to work independently and as part of a team
• Professionalism, discretion, and accountability required
• Adaptable and willing to support multiple divisions