Bus Ops Coord​/BUSJob in Honolulu

Member Services Operations Coordinator

We are looking for a detail-oriented Member Services Operations Coordinator to support day-to-day operations in Honolulu, Hawaii. This Contract position blends front-office member assistance with administrative, facilities, and site coordination responsibilities in a healthcare office setting. The ideal candidate will provide attentive service to visitors, keep office workflows organized, and help ensure operational, documentation, and compliance standards are met.

Responsibilities:

• Welcome members and visitors, respond to questions about health plan topics, and provide in-person support with care and attention.
• Direct complex member issues to the appropriate internal teams, including claims, care management, and provider support, to help ensure timely resolution.
• Guide members through forms, printed resources, and digital tools so they can better access available services and information.
• Work closely with coordinators and care teams to help arrange member-related needs such as transportation, appointments, and referrals.
• Manage incoming and outgoing correspondence, including sensitive documents, and coordinate deliveries so materials reach the correct recipients on time.
• Monitor office supply levels and maintain member-facing materials to support smooth daily operations.
• Identify facility concerns, track resolution progress, and partner with workplace support teams on space assignments and office move activities.
• Organize meeting spaces, assist with basic event and technology setup, and support onboarding logistics such as orientation and access coordination.
• Maintain accurate records of member visits, service follow-up, and operational activity while supporting audits, reporting, training, and compliance reviews as needed.