Hawaii - Specialist , Sales Development

Job Description

Posted Monday, December 1, 2025 at 1:00 PM

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

PRIMARY RESPONSIBILITIES: Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by the. Sell, plan, develop, and coordinate for new revenue sources. In addition, be active in the "support services for Japanese companies expanding into Hawaii," which are project that JTB Hawaii Travel LLC has been strengthening its efforts.

Essential Functions

20 %

Research & Marketing

• Continuously researches public calls for proposals, bidding opportunities, projects, and other initiatives issued by the Japanese and American governments.
• Consistently research public calls for proposals, bidding opportunities, projects, and other initiatives in which our company can participate by working with JETRO which is our important client.
• Discover Japanese companies interested in expanding their businesses into Hawaii and initiate contact with them.

60%

• Plan, arrange and manage Events and Promotions tailored to client requirements to ensure the success of the projects we have secured through contracts.
• Create implementation plans and implementation reports for events and promotions aligned with client requirements to ensure the success of the projects we have secured through contracts.
• Have own clients(partners) company assigned, respond to inquiries, resolve their issues and concerns, sell JTB products and services to achieve the target company required. Operate the business received from existing clients such as JETRO, Docomo and JCB, together with team members, and aim to expand revenue.
• To promote our services, update JTB Hawaii, Inc. (JHI) corporate website, new OLIOLI website, JHI web, MyBus web, Superstar, etc. Compile relevant data for research and marketing purpose.
• Provide promotional services, corporate PR advertising, PR events, planning and creative services to generate business. Aim to handle total coordination of export promotion PR.

10%

Inter-Department

• Update and maintain optional tour/omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections, Japan offices, etc. for publishing of JTB tariff.
• Update contract information and distribute to relevant departments. Create various tables and codes for products. Collect information (waiver forms, floor plans, etc.).
• Analyze , support and resolve work problems.
• Support services for JTB Japan Group, providing services that can only be provided locally. (Rurubu related services, etc.)

10%

• Communicate with departments to resolve customer claims and complaints. Process charge waiver requests. Periodically meets with contract accounts to negotiate rates and conditions, or problems; report problems to upper management.
• Establish and maintain a viable communication network and good relationships with business partners and Japan offices.
• Communicate in person, by phone, fax, or e-mail with vendors to verify information; check on quality and complaints. Take initiative role in quality control. Oversee quality control over all optional tours on all islands, frequently involving actual participation in various optional tours.
• Coordinate with other departments and divisions in promotion and development of new programs.
• Coordinate the maintenance of updated and revised information to be distributed to external sources via JTB Hawaii’s websites and commissioned external websites . Coordinate with other departments to collect, correct, and edit the information, and to translate to Japanese/English context, if necessary; upload the data in a timely manner according to established procedure.
• Collaborate with other divisions/department on events organized by the company (Honolulu Festival, Honolulu Marathon, Goodwill Foundation Golf Tournament, etc.)

Secondary Functions:

• Process charge…