Government Client Services Manager - Oahu

Government Client Services Manager - Oahu

Date:
Feb 18, 2026

Location:

Honolulu, Hawaii (HI), US, 96813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:
This posting will remain open until filled. Early applications are highly encouraged.

The P 6V GOVT CLIENT SERVICES Department of the P GOVERNMENT CLIENT SERVICES Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

Provides expert, proactive, client management services through development of professional consultative relationships with Hawaiian Electric’s largest customers, specifically Federal, State and City/County clients. Serves as the client’s trusted energy partner and primary point of contact by providing responsive day‑to‑day account management which may include, among others, operational issues, bill inquiries, usage analysis, new service, outages, complaints, joint infrastructure projects, etc. and coordinating communications, briefings, tours and meetings with key government stakeholders.

Assists Government & Community Relations efforts aimed at implementing stakeholder engagement strategies and plans to achieve the Company’s strategic goals and initiatives. Acts as lead role for client communications and coordination during outages and emergencies. Leverages deep client knowledge and understanding to inform company and division strategies and execution.

• Provides expert proactive account management services and serves as the professional consultative relationship manager to Federal, State, City/County clients which accounts for 25% of the company’s revenues. Through on‑going communication, builds and maintains positive long‑term relationships based on trust, credibility, integrity and responsiveness. Understands the clients’ needs and requirements – their “big picture” strategic goals. Manages a two‑way relationship between clients and the company, enabling coordination on initiatives of mutual interest.
  
  Leads and manages cross‑functional internal teams to address client needs that may span technical, public policy and political issues, including projects involving Federal Acquisition Regulation (FAR) requirements, Judicial Consent Decrees, and Federal and State Environmental Compliances. Researches, analyzes data, and prepares various reports for major customers and internal users within the company. Keeps Business Development (or others as needed) informed of evolving client needs and service gaps and supports development of new customer offerings.

• Serves as liaison and client advocate while balancing the interests of the company. Aims to serve as clients’ primary point of contact, minimizing escalations and handoffs. Leads resolution of customer inquiries (e.g., pricing, billing, issues and complaints, new service, usage, etc.). Leads team of subject matter experts throughout the company to resolve complex, technical customer issues (e.g., reliability, power quality, rate and power factor payback analysis, and service upgrades, etc.).
  
  Utilizes knowledge of technologies and equipment to provide comprehensive solutions to customer and company issues. Manages mutually beneficial opportunities that could qualify for state/federal funding, including distributed resources, demand response, shared solar, grid services, energy efficiency and potential pilot projects.

• Provides overall support in coordinating and tracking of communications, briefings and meetings with key government stakeholders (e.g., elected and appointed officials and staff from Federal, State and City/County governments, and related organizations).

• Monitors Federal, State, and…