Operations Manager

Overview

Work Type:
Hybrid (remote + in-studio) with occasional travel

Compensation: $65k - $75k DOE

About the Role

We are a fast-growing Hawai‘i art, lifestyle, and printing business seeking an experienced Operations Manager to oversee the day-to-day systems that keep our business running smoothly. As the brand grows and transitions into a larger space, this role supports both Aloha de Mele and Studio Hale (our in-house fine art printing business), ensuring deadlines are met, inventory is accurate, team members are supported, and wholesale + event logistics are executed at a high level.

This position is ideal for someone who is highly organized, proactive, calm under pressure, has great customer service skills, and thrives in a fast-paced environment where priorities shift quickly. You’ll work closely with the artist/founder and play a key role in building efficient systems as the company continues to scale.

• Sales Forecasting, Budgeting & Business Reporting
  • Support sales forecasting across retail, wholesale, markets, and printing services to ensure proper planning
  • Build and maintain budgets for events, travel, staffing, and operational needs
  • Track spending and ensure the business stays aligned with monthly/quarterly targets
  • Provide sales analysis and reporting (event performance, best-sellers, slow movers, seasonal trends, and service demand)
  • Recommend improvements based on data to increase efficiency and profitability
• Operations Support for Studio Hale (Printing Business)
  • Support production workflow planning and scheduling for Studio Hale print jobs
  • Help coordinate job timelines, deliverables, and client communication as needed
  • Assist with organization of printing supplies, packaging materials, and production inventory
  • Maintain systems that ensure high quality control, consistent turnaround times, and smooth internal operations
  • Support development and implementation of SOPs across print production and fulfillment
• Wholesale Account Management
  • Manage wholesale accounts from onboarding to fulfillment and follow-up
  • Maintain account communication, order timelines, and delivery expectations
  • Track wholesale sales, reorder cycles, and customer needs
  • Support wholesale growth through organized outreach and relationship management
• Market Events Planning & Operations
  • Forecast event inventory needs and prepare product counts ahead of markets
  • Manage event budgets, supplies, staffing, transportation, and setup logistics
  • Coordinate booth operations, workflow, and breakdown plans
  • Track event performance and recommend improvements for future events
• Team Management & Scheduling
  • Support employee scheduling, task delegation, and daily workflow planning
  • Assist with onboarding, training, performance management, and accountability
  • Help maintain clear communication and a professional, respectful work culture
  • Coordinate internal team activities and ensure smooth day-to-day operations
  • Assist with order fulfillment when needed
• HR + Admin Support
  • Assist with basic HR administration (time-off requests, documentation, policies)
  • Help maintain employee files, role expectations, and internal procedures
  • Ensure team members are aligned with deadlines and responsibilities
• Travel Coordination
  • Coordinate business travel logistics including flights, lodging, itineraries, and shipping needs
  • Support travel planning for events, collaborations, or brand opportunities
• Order Delivery & Fulfillment Support
  • Coordinate local deliveries and shipment timelines when needed
  • Ensure orders are packaged, shipped, and delivered accurately and on schedule
  • Support customer experience by preventing delays and fulfillment issues
  • Create, improve, and enforce SOPs for key studio operations
  • Identify bottlenecks and implement more efficient workflows
  • Maintain organized tracking systems for tasks, inventory, schedules, and deadlines
  • Lead regular inventory checks for prints, merchandise, packaging, and supplies
  • Track reorder points and ensure supplies are ordered on time
  • Maintain clean, functional studio systems that support production and fulfillment
• Other Duties

• Retail experience required (storefront, customer service operations, merchandising, or retail management)
• Kn…