Senior Process Improvement Professional

Overview

HSFCU Headquarters, 333 Queen Street, Honolulu, Hawaii, United States of America

Position Summary

The Senior Process Improvement Professional is a senior individual contributor within the Business Process Management (BPM) Department responsible for leading complex, cross-functional process improvement and reengineering initiatives across the credit union. This role designs and drives enterprise process improvements using Lean, Six Sigma, and BPM methods, partners with leaders to implement sustainable change, and ensures consistent process documentation and governance standards.

The position also mentors others and contributes to BPM program maturity by advancing standardized practices, performance measurement, and continuous improvement capabilities.

This role partners with the Enterprise Process and Project Management Department Manager to evolve and mature the BPM program, including defining standards, building documentation frameworks, and strengthening enterprise-wide continuous improvement capabilities. The role also mentors department leads and process owners who are managing improvement initiatives within their areas, assisting them in prioritizing work, defining objectives, business requirements, and success measures, and guiding stakeholders through the BPM and continuous improvement process.

• Drive end‑to‑end analysis and redesign of high‑risk, high‑impact enterprise processes (e.g., lending, deposit operations, vendor lifecycle, compliance workflows).
• Facilitate cross‑department working sessions to align on current state, root causes, and future‑state design.
• Build and sustain strong relationships across departments and influence stakeholders to achieve alignment and drive outcomes.
• Ensure process changes support compliance with applicable policies, procedures, risk controls, and regulatory requirements.
• Quantify and communicate business impact, including cost savings, risk reduction, cycle time, quality, and member satisfaction, in executive‑ready formats.
• Develop and maintain end‑to‑end process maps, documentation, and governance aligned to enterprise BPM standards, promoting consistency and preventing silo optimization.
• Partner with process owners, IT, EPMO, and business leaders to translate process needs into clear requirements and support large‑scale initiatives and implementations.
• Identify opportunities to leverage automation, workflow tools, analytics, and emerging technologies to improve service, efficiency, and quality.

• Bachelor’s degree in business or related field or equivalent combination of education and experience.
• 4-6 years of related experience in process improvement, operational excellence, or enterprise transformation roles.
• Experience contributing to or maintaining enterprise process architecture frameworks.
• Demonstrated experience leading complex, cross-functional process redesign initiatives.
• Experience in banking, credit union, or regulated financial services environment preferred.

• Lean, Six Sigma or BPM certifications preferred.
• Advanced knowledge of Business Process Management (BPM), Lean, Six Sigma, or comparable continuous improvement methodologies.
• Strong understanding of end-to-end process architecture, including process hierarchy, ownership models, and control integration.
• Understanding of change management principles and organizational adoption dynamics.

• Proficiency in process modeling tools (e.g. Visio, or equivalent).
• Ability to analyze quantitative and qualitative data to inform recommendations.
• Proven ability to influence stakeholders at multiple organizational levels without formal authority.
• Demonstrated ability to mentor or coach peers in improvement methodologies

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and performance-based incentives.
• Health Coverage:
  Comprehensive medical and dental benefits, including 100% employer-paid single coverage for full-time employees.
• Generous Paid Time Off:
  Enjoy 13 paid holidays and up to 29 days of PTO annually.
• Retirement Savings:
  Save for the future with a 401(k) plan with up to 10% employer contributions.
• Transportation Benefits:
  Up to $100 monthly parking subsidy, on-site parking as available, or 100% bus pass reimbursement.
• Health & Wellness:
  Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Financial & Lifestyle Benefits:
  Access flexible spending plans, credit union product discounts, and life, accident, and disability insurance.
• Growth & Development Opportunities: HSFCU invests in your professional journey through in-person and online training, workshops, career development assistance, and tuition assistance.
• People-First Workplace: A wellness-focused and community-minded culture where teamwork and collaboration are central to how we work.
• Recognized Excellence: HSFCU has been recognized as one of Hawaii’s Best Places to Work for over 14 years.