Operations Manager

## Operations Manager Apply locations:
Hard Rock Cafe Honolulu time type:
Full time posted on:
Posted Todayjob requisition :
R3483

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

**** Overview:
** Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sports book, retail sports book and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe.

In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc.

and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit  or
** Responsibilities:
** The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
* Demonstrate financial comprehension of the cafe’s budget and P&L.
* Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
* Manage labor schedules in line with the cafe’s budget and forecast models.
* Successfully run a department and/or cost center.
* Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
* Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
* Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
* Foster an environment of customer service in which all team members put the guest first in every situation.
* Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
* Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
* Ability to engage with guests in regards to music both current and past.
* Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
* Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
* Support staff development and advancement along well-defined career paths.
* Serve as a Learning Coach developing,…